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chat_web_app/llm-fe/ANALYTICS.md
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Add subscription upgrade/change/cancel UX and account self-delete (#75) (#76)
## Summary
- Closes [#75](#75)
- Companion for [chat_backend#34](ai_ml_operations/chat_backend#34) (self-delete API)
- Account Billing: Upgrade / Change plan / Cancel CTAs (Stripe portal–first), plan picker when multiple public selectable plans exist, cancel confirmation with period-end messaging, complimentary users get no fake cancel
- Usage card Upgrade scrolls/focuses Billing; analytics for upgrade/change/cancel intents
- Danger Zone: email-confirmed `DELETE /user/` then logout → `/signin/`

## Test plan
- [ ] `npm test -- --watchAll=false --testPathPattern='BillingSection|DeleteAccountSection'`
- [ ] Paid Stripe user: Upgrade / Change plan / Cancel → portal (or checkout for higher selectable plan)
- [ ] Cancel confirm shows period-end access copy; scheduled cancel notice when `cancel_at_period_end`
- [ ] Backer/admin: complimentary message, no Cancel/Upgrade
- [ ] Delete account: confirm email → soft-delete → signed out at `/signin/`Reviewed-on: #76
2026-08-01 12:24:10 -07:00

2.2 KiB

Tianji product events (Hesychia)

Helpers: llm-fe/src/llm-fe/utils/analytics.ts
Consent gate: custom events + identify only when hesychia_analytics_consent* is granted (see #37).
Page views: always via Tracker / tracker.js on prod + beta.

Event catalog

Event name Constant Call site(s) Payload (non-PII)
Login Success LOGIN_SUCCESS SignIn, AuthCallback { method: 'password' | 'sso' }
Login Failed LOGIN_FAILED SignIn, AuthCallback { method }
Sign Up Started SIGNUP_STARTED SignUp
Sign Up Success SIGNUP_SUCCESS SignUp, AuthCallback (created) { method? }
Sign Up Failed SIGNUP_FAILED SignUp, AuthCallback { method? }
Logout LOGOUT AnalyticsSession (auth → logged out)
Checkout Started CHECKOUT_STARTED SignUp, AuthCallback { source }
Payment Success PAYMENT_SUCCESS BillingSuccess { hasSessionId }
Payment Canceled PAYMENT_CANCELED BillingCancel
Conversation Created CONVERSATION_CREATED MessageContext { conversationId }
Message Sent MESSAGE_SENT AsyncDashboard2 { hasConversation, hasAttachment }
ToS Acknowledged TOS_ACKNOWLEDGED TermsOfService
Billing Portal Opened BILLING_PORTAL_OPENED BillingSection (Account) { intent? }
Subscription Upgrade Started SUBSCRIPTION_UPGRADE_STARTED BillingSection, UsageSummaryCard { source, plan_slug? }
Plan Change Started PLAN_CHANGE_STARTED BillingSection { source, plan_slug? }
Subscription Cancel Started SUBSCRIPTION_CANCEL_STARTED BillingSection { source: 'portal' }
Account Delete Started ACCOUNT_DELETE_STARTED DeleteAccountSection
Account Delete Success ACCOUNT_DELETE_SUCCESS DeleteAccountSection
Account Delete Failed ACCOUNT_DELETE_FAILED DeleteAccountSection

Identify

identifyAccount(account) sends { userId: email, companyId?, isCompanyManager? }.
No message text, document contents, or names.

Environments

Only prod/beta (REACT_APP_DEPLOY_ENV or production build with Tianji website id). Local dev skips unless env set.