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{% block title %}Terms of Service &amp; Privacy Policy - AI ML Operations, LLC{% endblock %}
{% block meta_description %}Terms of Service and Privacy Policy for AI ML Operations, LLC, including how we collect, use, and protect your information and analytics practices.{% endblock %}

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<div class="section">
  <div class="container legal-page">
    <h1 class="section-title">Terms of Service &amp; Privacy Policy</h1>
    <p class="legal-updated">Last updated: June 28, 2026</p>

    <div class="legal-content">
      <p>
        These Terms of Service and Privacy Policy ("Terms") govern your access to and use of the website and online
        services operated by AI ML Operations, LLC ("AI ML Operations," "we," "us," or "our"). By accessing or using
        our website, you agree to these Terms. If you do not agree, do not use the site.
      </p>

      <h2>1. Use of the Website</h2>
      <p>
        You may use our website for lawful purposes only. You agree not to misuse the site, attempt unauthorized
        access to our systems, interfere with site operation, or use the site in any way that violates applicable law.
      </p>
      <p>
        Certain areas of the site, including internal planning and financial tools, are available only to
        authenticated users authorized by AI ML Operations. You are responsible for maintaining the confidentiality
        of your account credentials.
      </p>

      <h2>2. Services and Information</h2>
      <p>
        Content on this website describes our AI engineering, consulting, and related services. Information on the
        site is provided for general informational purposes and does not constitute a binding offer unless expressly
        agreed in a separate written contract.
      </p>

      <h2>3. Contact Submissions</h2>
      <p>
        When you submit a contact form, you represent that the information you provide is accurate and that you
        have the right to share it with us. We may use that information to respond to your inquiry and for related
        business communications.
      </p>

      <h2>4. Privacy Policy</h2>
      <p>
        This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies
        to visitors and authenticated users of our public website and internal tools.
      </p>

      <h3>4.1 Information We Collect</h3>
      <p>Depending on how you use the site, we may collect:</p>
      <ul>
        <li><strong>Information you provide:</strong> name, email address, message content, and other details submitted through contact forms or account-related requests.</li>
        <li><strong>Account information:</strong> username and authentication data for authorized users of internal tools.</li>
        <li><strong>Usage and analytics data:</strong> information about how you interact with the site, as described in Section 4.2.</li>
        <li><strong>Technical information:</strong> browser type, device type, operating system, language, referring URLs, and similar data collected automatically when you use the site.</li>
      </ul>
      <p>
        We do not intentionally collect sensitive personal information through the public website unless you choose to
        include it in a message you send us.
      </p>

      <h3>4.2 Analytics and Usage Tracking</h3>
      <p>
        We use Tianji, a self-hosted analytics platform, to understand how visitors use our website and internal
        tools. Analytics run when you use the site so we can measure usage and improve the experience.
      </p>
      <p>We may collect information such as:</p>
      <ul>
        <li>Pages viewed and navigation paths</li>
        <li>Approximate geographic location derived from truncated IP addresses</li>
        <li>Browser type, device type, operating system, and language</li>
        <li>Referring website or campaign parameters (UTM tags)</li>
        <li>Custom interaction events, such as button clicks, form submissions, and feature usage</li>
        <li>For signed-in users, an internal user identifier to associate activity with an account session</li>
      </ul>
      <p>
        We do not use Tianji to sell your personal information. Analytics data helps us improve site performance,
        content, and product usability. We show an analytics notice when you first visit the site. You can review it
        again at any time using the cookie preferences link in the site footer.
      </p>
      <p>
        We store your acknowledgement locally in your browser so we do not show the notice on every visit.
      </p>

      <h3>4.3 Cookies and Local Storage</h3>
      <p>
        In addition to analytics notice storage, our site uses essential cookies and session storage required for
        authentication, security (including CSRF protection), and basic site functionality. These essential
        technologies are necessary for the site to operate and are not used for marketing analytics.
      </p>

      <h3>4.4 How We Use Information</h3>
      <p>We use collected information to:</p>
      <ul>
        <li>Operate, maintain, and secure the website and internal tools</li>
        <li>Respond to contact requests and communicate with you about our services</li>
        <li>Authenticate authorized users and provide access to restricted areas</li>
        <li>Understand site usage and improve content, performance, and user experience</li>
        <li>Comply with legal obligations and enforce these Terms</li>
      </ul>

      <h3>4.5 How We Share Information</h3>
      <p>
        We do not sell your personal information. We may share information only in these limited circumstances:
      </p>
      <ul>
        <li>With service providers that help us operate the site (such as email delivery), subject to appropriate safeguards</li>
        <li>When required by law, regulation, legal process, or governmental request</li>
        <li>To protect the rights, property, or safety of AI ML Operations, our users, or others</li>
        <li>In connection with a business transaction such as a merger or acquisition, with notice where required by law</li>
      </ul>
      <p>
        Analytics data collected through Tianji is processed on our self-hosted analytics infrastructure and is not
        shared with third-party advertising networks.
      </p>

      <h3>4.6 Data Retention</h3>
      <p>
        We retain contact form submissions and business communications for as long as needed to respond to inquiries,
        maintain business records, and comply with legal obligations. Analytics data is retained according to our
        internal retention settings on the Tianji platform. Account-related data is retained while your account is
        active and as required thereafter for legitimate business or legal purposes.
      </p>

      <h3>4.7 Your Choices and Rights</h3>
      <p>You can:</p>
      <ul>
        <li>Acknowledge our analytics notice through the banner or review it again using the cookie preferences link in the footer</li>
        <li>Contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable law</li>
        <li>Disable non-essential browser storage or cookies through your browser settings, though essential site features may not function properly</li>
      </ul>
      <p>
        Depending on your location, you may have additional privacy rights under applicable law. To exercise those
        rights, contact us using the information in Section 12.
      </p>

      <h3>4.8 Security</h3>
      <p>
        We use reasonable administrative, technical, and organizational measures to protect information we collect.
        No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
      </p>

      <h3>4.9 Children's Privacy</h3>
      <p>
        Our website is not directed to children under 13, and we do not knowingly collect personal information from
        children under 13. If you believe we have collected such information, contact us and we will take steps to
        delete it.
      </p>

      <h2>5. Intellectual Property</h2>
      <p>
        The website, branding, text, graphics, logos, and other content are owned by AI ML Operations or its
        licensors and are protected by applicable intellectual property laws. You may not copy, modify, distribute,
        or create derivative works without our prior written permission, except as permitted by law.
      </p>

      <h2>6. Third-Party Links</h2>
      <p>
        Our site may contain links to third-party websites or services. We are not responsible for the content,
        privacy practices, or terms of those third parties. Your use of third-party sites is at your own risk.
      </p>

      <h2>7. Disclaimer of Warranties</h2>
      <p>
        The website and its content are provided "as is" and "as available" without warranties of any kind, whether
        express or implied, including implied warranties of merchantability, fitness for a particular purpose, and
        non-infringement. We do not warrant that the site will be uninterrupted, error-free, or secure.
      </p>

      <h2>8. Limitation of Liability</h2>
      <p>
        To the fullest extent permitted by law, AI ML Operations will not be liable for any indirect, incidental,
        special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use
        of the website. Our total liability for any claim relating to the website will not exceed one hundred U.S.
        dollars (USD $100), unless applicable law requires otherwise.
      </p>

      <h2>9. Changes to These Terms</h2>
      <p>
        We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when
        the Terms were most recently revised. Continued use of the site after changes become effective constitutes
        acceptance of the revised Terms.
      </p>

      <h2>10. Governing Law</h2>
      <p>
        These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law
        principles. Any dispute arising under these Terms will be resolved in the courts located in Ohio, unless
        applicable law requires a different venue.
      </p>

      <h2>11. Contact Us</h2>
      <p>
        If you have questions about these Terms, our privacy practices, or your data, contact us at
        <a href="mailto:ryan@aimloperations.com">ryan@aimloperations.com</a> or through our
        <a href="{% url 'contact' %}">contact page</a>.
      </p>
    </div>
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