Customer accounts, order tracking, and purchase reviews (#8)

## Summary
- Slim the public contact form to email, interest, and message. Name, phone, and address live on the customer profile instead.
- Customers can register, sign in, save shipping details, and view order history. Logged-in checkout creates a Stripe Customer and saves cards on Stripe (`setup_future_usage`); we only store `stripe_customer_id`.
- Shipment tracking: EasyPost tracker lookup + webhook, plus paste-in numbers from Pirate Ship/Shippo. Customers see carrier status on their orders; `dispatch_due` refreshes open shipments.
- Product reviews (1–5) only after a paid/fulfilled purchase of that product.

Fixes #7

## Test plan
- [ ] Contact form submits with only email + message; extra name/phone/address fields are ignored
- [ ] Register, sign in, save profile (name/phone/shipping)
- [ ] Guest checkout still works; after signup, prior orders with that email show in history
- [ ] Logged-in checkout prefills shipping and does not collect card data locally
- [ ] Portal: buy label or paste a Pirate Ship tracking number, confirm status/events; customer order page shows tracking
- [ ] Product page: non-buyers cannot review; buyers can leave one 1–5 star review
- [ ] Non-staff users hitting `/portal/` redirect to `/account/`

Reviewed-on: #8

site/accounts/admin.py

@@ -1,9 +1,16 @@
 from django.contrib import admin
 
-from accounts.models import RealtorProfile
+from accounts.models import CustomerProfile, RealtorProfile
 
 
 @admin.register(RealtorProfile)
 class RealtorProfileAdmin(admin.ModelAdmin):
     list_display = ("user", "display_name", "phone")
     search_fields = ("user__username", "display_name")
+
+
+@admin.register(CustomerProfile)
+class CustomerProfileAdmin(admin.ModelAdmin):
+    list_display = ("user", "phone", "stripe_customer_id")
+    search_fields = ("user__username", "user__email", "phone", "stripe_customer_id")
+    readonly_fields = ("stripe_customer_id",)

site/accounts/customer_urls.py

@@ -0,0 +1,62 @@
+from django.apps import apps
+from django.contrib.auth import views as auth_views
+from django.urls import path, reverse_lazy
+
+from accounts import views
+from accounts.forms import CustomerPasswordResetForm, CustomerSetPasswordForm
+
+app_name = "account"
+
+urlpatterns = [
+    path("", views.customer_home, name="home"),
+    path("login/", views.CustomerLoginView.as_view(), name="login"),
+    path("logout/", views.customer_logout, name="logout"),
+    path("register/", views.customer_register, name="register"),
+    path("profile/", views.customer_profile, name="profile"),
+    path(
+        "password-reset/",
+        auth_views.PasswordResetView.as_view(
+            template_name="accounts/password_reset_form.html",
+            email_template_name="accounts/password_reset_email.txt",
+            subject_template_name="accounts/password_reset_subject.txt",
+            form_class=CustomerPasswordResetForm,
+            success_url=reverse_lazy("account:password_reset_done"),
+        ),
+        name="password_reset",
+    ),
+    path(
+        "password-reset/done/",
+        auth_views.PasswordResetDoneView.as_view(
+            template_name="accounts/password_reset_done.html",
+        ),
+        name="password_reset_done",
+    ),
+    path(
+        "password-reset/<uidb64>/<token>/",
+        auth_views.PasswordResetConfirmView.as_view(
+            template_name="accounts/password_reset_confirm.html",
+            form_class=CustomerSetPasswordForm,
+            success_url=reverse_lazy("account:password_reset_complete"),
+        ),
+        name="password_reset_confirm",
+    ),
+    path(
+        "password-reset/complete/",
+        auth_views.PasswordResetCompleteView.as_view(
+            template_name="accounts/password_reset_complete.html",
+        ),
+        name="password_reset_complete",
+    ),
+]
+
+if apps.is_installed("shop"):
+    from shop import views as shop_views
+
+    urlpatterns += [
+        path("orders/", shop_views.account_order_list, name="orders"),
+        path(
+            "orders/<uuid:pk>/",
+            shop_views.account_order_detail,
+            name="order_detail",
+        ),
+    ]

site/accounts/forms.py

@@ -0,0 +1,178 @@
+from django import forms
+from django.contrib.auth import get_user_model
+from django.contrib.auth.forms import (
+    AuthenticationForm,
+    PasswordResetForm,
+    SetPasswordForm,
+    UserCreationForm,
+)
+from django.core.exceptions import ValidationError
+
+from contacts.models import Contact
+
+User = get_user_model()
+
+_INPUT = {"class": "form-input"}
+
+
+class CustomerRegisterForm(UserCreationForm):
+    email = forms.EmailField(
+        widget=forms.EmailInput(attrs={**_INPUT, "autocomplete": "email"})
+    )
+    first_name = forms.CharField(
+        max_length=150,
+        required=False,
+        widget=forms.TextInput(attrs={**_INPUT, "autocomplete": "given-name"}),
+    )
+    last_name = forms.CharField(
+        max_length=150,
+        required=False,
+        widget=forms.TextInput(attrs={**_INPUT, "autocomplete": "family-name"}),
+    )
+
+    class Meta:
+        model = User
+        fields = ("email", "first_name", "last_name", "password1", "password2")
+
+    def __init__(self, *args, **kwargs):
+        super().__init__(*args, **kwargs)
+        self.fields["password1"].widget.attrs.update(_INPUT)
+        self.fields["password2"].widget.attrs.update(_INPUT)
+
+    def clean_email(self):
+        email = (self.cleaned_data.get("email") or "").strip().lower()
+        if not email:
+            raise ValidationError("Enter an email address.")
+        taken = User.objects.filter(email__iexact=email).exists() or User.objects.filter(
+            username__iexact=email
+        ).exists()
+        if taken:
+            raise ValidationError("An account with that email already exists.")
+        return email
+
+    def save(self, commit=True):
+        user = super().save(commit=False)
+        email = self.cleaned_data["email"]
+        user.username = email
+        user.email = email
+        user.first_name = (self.cleaned_data.get("first_name") or "").strip()
+        user.last_name = (self.cleaned_data.get("last_name") or "").strip()
+        if commit:
+            user.save()
+        return user
+
+
+class CustomerAuthenticationForm(AuthenticationForm):
+    username = forms.EmailField(
+        label="Email",
+        widget=forms.EmailInput(
+            attrs={**_INPUT, "id": "id_username", "autocomplete": "email"}
+        ),
+    )
+
+    def __init__(self, *args, **kwargs):
+        super().__init__(*args, **kwargs)
+        self.fields["password"].widget.attrs.update(
+            {**_INPUT, "autocomplete": "current-password"}
+        )
+
+
+class CustomerPasswordResetForm(PasswordResetForm):
+    def __init__(self, *args, **kwargs):
+        super().__init__(*args, **kwargs)
+        self.fields["email"].widget.attrs.update({**_INPUT, "autocomplete": "email"})
+
+
+class CustomerSetPasswordForm(SetPasswordForm):
+    def __init__(self, *args, **kwargs):
+        super().__init__(*args, **kwargs)
+        for field in self.fields.values():
+            field.widget.attrs.update(_INPUT)
+
+
+class CustomerProfileForm(forms.Form):
+    first_name = forms.CharField(
+        max_length=150,
+        required=False,
+        widget=forms.TextInput(attrs={**_INPUT, "autocomplete": "given-name"}),
+    )
+    last_name = forms.CharField(
+        max_length=150,
+        required=False,
+        widget=forms.TextInput(attrs={**_INPUT, "autocomplete": "family-name"}),
+    )
+    phone = forms.CharField(
+        max_length=32,
+        required=False,
+        widget=forms.TextInput(attrs={**_INPUT, "autocomplete": "tel"}),
+    )
+    address_line1 = forms.CharField(
+        max_length=200,
+        required=False,
+        label="Street address",
+        widget=forms.TextInput(
+            attrs={
+                **_INPUT,
+                "autocomplete": "off",
+                "data-ac": "line1",
+            }
+        ),
+    )
+    address_line2 = forms.CharField(
+        max_length=200,
+        required=False,
+        label="Apt / suite",
+        widget=forms.TextInput(
+            attrs={
+                **_INPUT,
+                "autocomplete": "address-line2",
+                "data-ac": "line2",
+            }
+        ),
+    )
+    address_city = forms.CharField(
+        max_length=100,
+        required=False,
+        label="City",
+        widget=forms.TextInput(
+            attrs={
+                **_INPUT,
+                "autocomplete": "address-level2",
+                "data-ac": "city",
+            }
+        ),
+    )
+    address_state = forms.CharField(
+        max_length=32,
+        required=False,
+        label="State",
+        widget=forms.TextInput(
+            attrs={
+                **_INPUT,
+                "autocomplete": "address-level1",
+                "data-ac": "state",
+            }
+        ),
+    )
+    address_zip = forms.CharField(
+        max_length=20,
+        required=False,
+        label="ZIP",
+        widget=forms.TextInput(
+            attrs={
+                **_INPUT,
+                "autocomplete": "postal-code",
+                "data-ac": "zip",
+            }
+        ),
+    )
+
+    def shipping_address(self) -> dict:
+        data = self.cleaned_data
+        return Contact.make_postal_address(
+            line1=data.get("address_line1") or "",
+            line2=data.get("address_line2") or "",
+            city=data.get("address_city") or "",
+            state=data.get("address_state") or "",
+            zip_code=data.get("address_zip") or "",
+        )

site/accounts/middleware.py

@@ -0,0 +1,27 @@
+from django.shortcuts import redirect
+
+
+class PortalStaffMiddleware:
+    """Keep customer accounts out of the staff portal. Webhooks stay public."""
+
+    PORTAL_PREFIX = "/portal/"
+    WEBHOOK_INFIX = "/webhooks/"
+
+    def __init__(self, get_response):
+        self.get_response = get_response
+
+    def __call__(self, request):
+        path = request.path
+        if path.startswith(self.PORTAL_PREFIX) and self.WEBHOOK_INFIX not in path:
+            user = getattr(request, "user", None)
+            if (
+                user is not None
+                and getattr(user, "is_authenticated", False)
+                and not getattr(user, "is_staff", False)
+            ):
+                from django.apps import apps
+
+                if apps.is_installed("shop"):
+                    return redirect("account:home")
+                return redirect("public:home")
+        return self.get_response(request)

site/accounts/migrations/0002_customerprofile.py

@@ -0,0 +1,49 @@
+# Generated by Django 6.1
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("accounts", "0001_initial"),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name="CustomerProfile",
+            fields=[
+                (
+                    "id",
+                    models.BigAutoField(
+                        auto_created=True,
+                        primary_key=True,
+                        serialize=False,
+                        verbose_name="ID",
+                    ),
+                ),
+                ("created_at", models.DateTimeField(auto_now_add=True)),
+                ("updated_at", models.DateTimeField(auto_now=True)),
+                ("phone", models.CharField(blank=True, max_length=32)),
+                ("shipping_address", models.JSONField(blank=True, default=dict)),
+                (
+                    "stripe_customer_id",
+                    models.CharField(blank=True, max_length=255),
+                ),
+                (
+                    "user",
+                    models.OneToOneField(
+                        on_delete=django.db.models.deletion.CASCADE,
+                        related_name="customer_profile",
+                        to=settings.AUTH_USER_MODEL,
+                    ),
+                ),
+            ],
+            options={
+                "abstract": False,
+            },
+        ),
+    ]

site/accounts/models.py

@@ -17,3 +17,19 @@ class RealtorProfile(TimeStampedModel):
 
     def __str__(self) -> str:
         return self.display_name or self.user.get_username()
+
+
+class CustomerProfile(TimeStampedModel):
+    """Shop-buyer profile. Card numbers stay on Stripe; we only keep the customer id."""
+
+    user = models.OneToOneField(
+        settings.AUTH_USER_MODEL,
+        on_delete=models.CASCADE,
+        related_name="customer_profile",
+    )
+    phone = models.CharField(max_length=32, blank=True)
+    shipping_address = models.JSONField(default=dict, blank=True)
+    stripe_customer_id = models.CharField(max_length=255, blank=True)
+
+    def __str__(self) -> str:
+        return self.user.get_username()

site/accounts/services.py

@@ -0,0 +1,22 @@
+from accounts.models import CustomerProfile
+
+
+def get_customer_profile(user) -> CustomerProfile:
+    profile, _created = CustomerProfile.objects.get_or_create(user=user)
+    return profile
+
+
+def claim_orders_for_user(user) -> int:
+    """Attach guest orders that used this email so history/reviews work after signup."""
+    from django.apps import apps
+
+    if not apps.is_installed("shop"):
+        return 0
+    from shop.models import Order
+
+    email = (user.email or user.username or "").strip()
+    if not email:
+        return 0
+    return Order.objects.filter(user__isnull=True, email__iexact=email).update(
+        user=user
+    )

site/accounts/templates/accounts/account_base.html

@@ -0,0 +1,24 @@
+{% extends "base.html" %}
+{% block title %}Account · {{ SITE_NAME }}{% endblock %}
+{% block content %}
+  {% include "public/_breadcrumbs.html" with title="Account" %}
+  <section class="section section-lg bg-default">
+    <div class="container">
+      <div class="row row-30">
+        <div class="col-lg-3">
+          <h5 class="title-6">Account</h5>
+          <ul class="list-marked">
+            {% if "shop" in enabled_features %}
+            <li><a href="{% url 'account:orders' %}">Orders</a></li>
+            {% endif %}
+            <li><a href="{% url 'account:profile' %}">Profile</a></li>
+            <li><a href="{% url 'account:logout' %}">Sign out</a></li>
+          </ul>
+        </div>
+        <div class="col-lg-9">
+          {% block account_content %}{% endblock %}
+        </div>
+      </div>
+    </div>
+  </section>
+{% endblock %}

site/accounts/templates/accounts/customer_login.html

@@ -0,0 +1,41 @@
+{% extends "base.html" %}
+{% block title %}Sign in · {{ SITE_NAME }}{% endblock %}
+{% block content %}
+  {% include "public/_breadcrumbs.html" with title="Sign in" %}
+  <section class="section section-lg bg-default">
+    <div class="container">
+      <div class="row justify-content-center">
+        <div class="col-md-8 col-lg-5">
+          <h3>Sign in</h3>
+          <p>View order history, shipping, and reviews.</p>
+          <form class="rd-form" method="post" action="{% url 'account:login' %}">
+            {% csrf_token %}
+            {% if next %}<input type="hidden" name="next" value="{{ next }}">{% endif %}
+            {{ form.non_field_errors }}
+            <div class="row row-20 gutter-20">
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.username.id_for_label }}">Email</label>
+                  {{ form.username }}
+                  {{ form.username.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.password.id_for_label }}">Password</label>
+                  {{ form.password }}
+                  {{ form.password.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <button class="button button-lg button-primary" type="submit">Sign in</button>
+              </div>
+            </div>
+          </form>
+          <p>New here? <a href="{% url 'account:register' %}">Create an account</a>
+          · <a href="{% url 'account:password_reset' %}">Forgot password?</a></p>
+        </div>
+      </div>
+    </div>
+  </section>
+{% endblock %}

site/accounts/templates/accounts/password_reset_complete.html

@@ -0,0 +1,16 @@
+{% extends "base.html" %}
+{% block title %}Password updated · {{ SITE_NAME }}{% endblock %}
+{% block content %}
+  {% include "public/_breadcrumbs.html" with title="Password updated" %}
+  <section class="section section-lg bg-default">
+    <div class="container">
+      <div class="row justify-content-center">
+        <div class="col-md-8 col-lg-6">
+          <h3>Password updated</h3>
+          <p>You can sign in with your new password.</p>
+          <p><a class="button button-lg button-primary" href="{% url 'account:login' %}">Sign in</a></p>
+        </div>
+      </div>
+    </div>
+  </section>
+{% endblock %}

site/accounts/templates/accounts/password_reset_confirm.html

@@ -0,0 +1,41 @@
+{% extends "base.html" %}
+{% block title %}Choose a new password · {{ SITE_NAME }}{% endblock %}
+{% block content %}
+  {% include "public/_breadcrumbs.html" with title="New password" %}
+  <section class="section section-lg bg-default">
+    <div class="container">
+      <div class="row justify-content-center">
+        <div class="col-md-8 col-lg-5">
+          <h3>Choose a new password</h3>
+          {% if validlink %}
+          <form class="rd-form" method="post">
+            {% csrf_token %}
+            {{ form.non_field_errors }}
+            <div class="row row-20 gutter-20">
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.new_password1.id_for_label }}">New password</label>
+                  {{ form.new_password1 }}
+                  {{ form.new_password1.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.new_password2.id_for_label }}">Confirm password</label>
+                  {{ form.new_password2 }}
+                  {{ form.new_password2.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <button class="button button-lg button-primary" type="submit">Save password</button>
+              </div>
+            </div>
+          </form>
+          {% else %}
+          <p>This reset link is invalid or expired. <a href="{% url 'account:password_reset' %}">Request a new one</a>.</p>
+          {% endif %}
+        </div>
+      </div>
+    </div>
+  </section>
+{% endblock %}

site/accounts/templates/accounts/password_reset_done.html

@@ -0,0 +1,16 @@
+{% extends "base.html" %}
+{% block title %}Check your email · {{ SITE_NAME }}{% endblock %}
+{% block content %}
+  {% include "public/_breadcrumbs.html" with title="Reset password" %}
+  <section class="section section-lg bg-default">
+    <div class="container">
+      <div class="row justify-content-center">
+        <div class="col-md-8 col-lg-6">
+          <h3>Check your email</h3>
+          <p>If an account exists for that address, a reset link is on its way. Check spam if you do not see it.</p>
+          <p><a href="{% url 'account:login' %}">Back to sign in</a></p>
+        </div>
+      </div>
+    </div>
+  </section>
+{% endblock %}

site/accounts/templates/accounts/password_reset_email.txt

@@ -0,0 +1,8 @@
+{% load i18n %}{% autoescape off %}
+Reset your {{ site_name }} password
+
+Use this link to choose a new password (it expires):
+{{ protocol }}://{{ domain }}{% url 'account:password_reset_confirm' uidb64=uid token=token %}
+
+If you did not ask for a reset, ignore this email.
+{% endautoescape %}

site/accounts/templates/accounts/password_reset_form.html

@@ -0,0 +1,32 @@
+{% extends "base.html" %}
+{% block title %}Reset password · {{ SITE_NAME }}{% endblock %}
+{% block content %}
+  {% include "public/_breadcrumbs.html" with title="Reset password" %}
+  <section class="section section-lg bg-default">
+    <div class="container">
+      <div class="row justify-content-center">
+        <div class="col-md-8 col-lg-5">
+          <h3>Reset password</h3>
+          <p>Enter the email on your account. We will send a reset link if it matches.</p>
+          <form class="rd-form" method="post">
+            {% csrf_token %}
+            {{ form.non_field_errors }}
+            <div class="row row-20 gutter-20">
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.email.id_for_label }}">Email</label>
+                  {{ form.email }}
+                  {{ form.email.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <button class="button button-lg button-primary" type="submit">Send reset link</button>
+              </div>
+            </div>
+          </form>
+          <p><a href="{% url 'account:login' %}">Back to sign in</a></p>
+        </div>
+      </div>
+    </div>
+  </section>
+{% endblock %}

site/accounts/templates/accounts/password_reset_subject.txt

@@ -0,0 +1 @@
+Password reset for {{ site_name }}

site/accounts/templates/accounts/profile.html

@@ -0,0 +1,84 @@
+{% extends "accounts/account_base.html" %}
+{% load static %}
+{% block title %}Profile · {{ SITE_NAME }}{% endblock %}
+{% block extra_head %}
+<link rel="stylesheet" href="{% static 'css/address-autocomplete.css' %}">
+{% endblock %}
+{% block account_content %}
+          <h3>Profile &amp; shipping</h3>
+          <p>Name, phone, and a default shipping address. Payment cards stay on Stripe — we only keep a Stripe customer id, never card numbers.</p>
+          {% if profile.stripe_customer_id %}
+          <p class="text-gray-600">Stripe customer on file. Saved cards are offered at checkout by Stripe.</p>
+          {% endif %}
+          <form class="rd-form" method="post">
+            {% csrf_token %}
+            {{ form.non_field_errors }}
+            <div class="row row-20 gutter-20" data-address-autocomplete data-suggest-url="{% url 'address_suggest' %}">
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.first_name.id_for_label }}">First name</label>
+                  {{ form.first_name }}
+                  {{ form.first_name.errors }}
+                </div>
+              </div>
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.last_name.id_for_label }}">Last name</label>
+                  {{ form.last_name }}
+                  {{ form.last_name.errors }}
+                </div>
+              </div>
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.phone.id_for_label }}">Phone</label>
+                  {{ form.phone }}
+                  {{ form.phone.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <p class="form-label-outside">Shipping address</p>
+              </div>
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.address_line1.id_for_label }}">Street address</label>
+                  {{ form.address_line1 }}
+                  {{ form.address_line1.errors }}
+                </div>
+              </div>
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.address_line2.id_for_label }}">Apt / suite</label>
+                  {{ form.address_line2 }}
+                  {{ form.address_line2.errors }}
+                </div>
+              </div>
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.address_city.id_for_label }}">City</label>
+                  {{ form.address_city }}
+                  {{ form.address_city.errors }}
+                </div>
+              </div>
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.address_state.id_for_label }}">State</label>
+                  {{ form.address_state }}
+                  {{ form.address_state.errors }}
+                </div>
+              </div>
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.address_zip.id_for_label }}">ZIP</label>
+                  {{ form.address_zip }}
+                  {{ form.address_zip.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <button class="button button-lg button-primary" type="submit">Save profile</button>
+              </div>
+            </div>
+          </form>
+{% endblock %}
+{% block extra_js %}
+<script src="{% static 'js/address-autocomplete.js' %}"></script>
+{% endblock %}

site/accounts/templates/accounts/register.html

@@ -0,0 +1,60 @@
+{% extends "base.html" %}
+{% block title %}Create account · {{ SITE_NAME }}{% endblock %}
+{% block content %}
+  {% include "public/_breadcrumbs.html" with title="Create account" %}
+  <section class="section section-lg bg-default">
+    <div class="container">
+      <div class="row justify-content-center">
+        <div class="col-md-8 col-lg-6">
+          <h3>Create an account</h3>
+          <p>Track orders, save a shipping address, and review products you bought. Card details stay with Stripe — we never store them.</p>
+          <form class="rd-form" method="post">
+            {% csrf_token %}
+            {{ form.non_field_errors }}
+            <div class="row row-20 gutter-20">
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.first_name.id_for_label }}">First name</label>
+                  {{ form.first_name }}
+                  {{ form.first_name.errors }}
+                </div>
+              </div>
+              <div class="col-sm-6">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.last_name.id_for_label }}">Last name</label>
+                  {{ form.last_name }}
+                  {{ form.last_name.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.email.id_for_label }}">Email</label>
+                  {{ form.email }}
+                  {{ form.email.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.password1.id_for_label }}">Password</label>
+                  {{ form.password1 }}
+                  {{ form.password1.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <div class="form-wrap">
+                  <label class="form-label-outside" for="{{ form.password2.id_for_label }}">Confirm password</label>
+                  {{ form.password2 }}
+                  {{ form.password2.errors }}
+                </div>
+              </div>
+              <div class="col-12">
+                <button class="button button-lg button-primary" type="submit">Create account</button>
+              </div>
+            </div>
+          </form>
+          <p>Already have an account? <a href="{% url 'account:login' %}">Sign in</a></p>
+        </div>
+      </div>
+    </div>
+  </section>
+{% endblock %}

site/accounts/tests.py

@@ -0,0 +1,128 @@
+from django.contrib.auth import get_user_model
+from django.contrib.auth.tokens import default_token_generator
+from django.core import mail
+from django.test import Client, TestCase
+from django.urls import reverse
+from django.utils.encoding import force_bytes
+from django.utils.http import urlsafe_base64_encode
+
+from accounts.models import CustomerProfile
+from shop.models import Order
+
+User = get_user_model()
+
+
+class CustomerAccountTests(TestCase):
+    def test_register_login_and_profile(self):
+        client = Client()
+        response = client.post(
+            reverse("account:register"),
+            {
+                "email": "buyer@example.com",
+                "first_name": "Pat",
+                "last_name": "Lee",
+                "password1": "s3cure-pass-123",
+                "password2": "s3cure-pass-123",
+            },
+        )
+        self.assertEqual(response.status_code, 302)
+        user = User.objects.get(email="buyer@example.com")
+        self.assertEqual(user.username, "buyer@example.com")
+        self.assertFalse(user.is_staff)
+        self.assertTrue(CustomerProfile.objects.filter(user=user).exists())
+
+        client.logout()
+        login = client.post(
+            reverse("account:login"),
+            {"username": "buyer@example.com", "password": "s3cure-pass-123"},
+        )
+        self.assertEqual(login.status_code, 302)
+
+        save = client.post(
+            reverse("account:profile"),
+            {
+                "first_name": "Patricia",
+                "last_name": "Lee",
+                "phone": "6305550100",
+                "address_line1": "10 Main St",
+                "address_city": "Aurora",
+                "address_state": "IL",
+                "address_zip": "60505",
+            },
+        )
+        self.assertEqual(save.status_code, 302)
+        user.refresh_from_db()
+        profile = user.customer_profile
+        self.assertEqual(user.first_name, "Patricia")
+        self.assertEqual(profile.phone, "6305550100")
+        self.assertEqual(profile.shipping_address.get("line1"), "10 Main St")
+
+    def test_register_claims_guest_orders(self):
+        order = Order.objects.create(
+            number="ORD-CLAIM-001",
+            email="buyer@example.com",
+            status=Order.Status.PAID,
+            amount="18.00",
+        )
+        client = Client()
+        client.post(
+            reverse("account:register"),
+            {
+                "email": "buyer@example.com",
+                "password1": "s3cure-pass-123",
+                "password2": "s3cure-pass-123",
+            },
+        )
+        order.refresh_from_db()
+        self.assertEqual(order.user.email, "buyer@example.com")
+        history = client.get(reverse("account:orders"))
+        self.assertEqual(history.status_code, 200)
+        self.assertContains(history, "ORD-CLAIM-001")
+
+    def test_customer_cannot_open_portal(self):
+        User.objects.create_user(
+            username="buyer@example.com",
+            email="buyer@example.com",
+            password="s3cure-pass-123",
+        )
+        client = Client()
+        client.login(username="buyer@example.com", password="s3cure-pass-123")
+        response = client.get(reverse("dashboard:home"))
+        self.assertEqual(response.status_code, 302)
+        self.assertEqual(response["Location"], reverse("account:home"))
+
+    def test_password_reset_sends_mail_and_sets_new_password(self):
+        user = User.objects.create_user(
+            username="buyer@example.com",
+            email="buyer@example.com",
+            password="s3cure-pass-123",
+        )
+        client = Client()
+        login_page = client.get(reverse("account:login"))
+        self.assertContains(login_page, reverse("account:password_reset"))
+        posted = client.post(
+            reverse("account:password_reset"),
+            {"email": "buyer@example.com"},
+        )
+        self.assertEqual(posted.status_code, 302)
+        self.assertEqual(len(mail.outbox), 1)
+        self.assertIn("password-reset", mail.outbox[0].body)
+        uid = urlsafe_base64_encode(force_bytes(user.pk))
+        token = default_token_generator.make_token(user)
+        confirm_url = reverse(
+            "account:password_reset_confirm",
+            kwargs={"uidb64": uid, "token": token},
+        )
+        bounced = client.get(confirm_url)
+        self.assertEqual(bounced.status_code, 302)
+        set_url = bounced["Location"]
+        saved = client.post(
+            set_url,
+            {
+                "new_password1": "n3wer-pass-456",
+                "new_password2": "n3wer-pass-456",
+            },
+        )
+        self.assertEqual(saved.status_code, 302)
+        user.refresh_from_db()
+        self.assertTrue(user.check_password("n3wer-pass-456"))

site/accounts/urls.py

@@ -1,12 +1,14 @@
 from django.contrib.auth import views as auth_views
 from django.urls import path
 
+from accounts.views import PortalLoginView
+
 app_name = "accounts"
 
 urlpatterns = [
     path(
         "login/",
-        auth_views.LoginView.as_view(template_name="accounts/login.html"),
+        PortalLoginView.as_view(),
         name="login",
     ),
     path(

site/accounts/views.py

@@ -0,0 +1,119 @@
+from django.contrib import messages
+from django.contrib.auth import login, logout
+from django.contrib.auth.decorators import login_required
+from django.contrib.auth.views import LoginView
+from django.shortcuts import redirect, render
+from django.urls import reverse
+from django.views.decorators.http import require_http_methods
+
+from accounts.forms import (
+    CustomerAuthenticationForm,
+    CustomerProfileForm,
+    CustomerRegisterForm,
+)
+from accounts.services import claim_orders_for_user, get_customer_profile
+
+
+class PortalLoginView(LoginView):
+    template_name = "accounts/login.html"
+
+    def get_success_url(self):
+        url = self.get_redirect_url()
+        if url:
+            return url
+        if self.request.user.is_staff:
+            return reverse("dashboard:home")
+        return reverse("account:home")
+
+
+class CustomerLoginView(LoginView):
+    template_name = "accounts/customer_login.html"
+    authentication_form = CustomerAuthenticationForm
+    redirect_authenticated_user = True
+
+    def get_success_url(self):
+        url = self.get_redirect_url()
+        if url:
+            return url
+        if self.request.user.is_staff:
+            return reverse("dashboard:home")
+        return reverse("account:home")
+
+
+@require_http_methods(["GET", "POST"])
+def customer_register(request):
+    if request.user.is_authenticated:
+        return redirect("account:home")
+    if request.method == "POST":
+        form = CustomerRegisterForm(request.POST)
+        if form.is_valid():
+            user = form.save()
+            get_customer_profile(user)
+            claimed = claim_orders_for_user(user)
+            login(request, user)
+            if claimed:
+                messages.success(
+                    request,
+                    f"Account created. {claimed} existing order(s) are now in your history.",
+                )
+            else:
+                messages.success(request, "Account created. Welcome.")
+            return redirect("account:home")
+    else:
+        initial = {}
+        email = (request.GET.get("email") or "").strip()
+        if email:
+            initial["email"] = email
+        form = CustomerRegisterForm(initial=initial)
+    return render(request, "accounts/register.html", {"form": form})
+
+
+@require_http_methods(["GET", "POST"])
+def customer_logout(request):
+    logout(request)
+    messages.success(request, "Signed out.")
+    return redirect("public:home")
+
+
+@login_required(login_url="account:login")
+def customer_home(request):
+    from django.apps import apps
+
+    if apps.is_installed("shop"):
+        return redirect("account:orders")
+    return redirect("account:profile")
+
+
+@login_required(login_url="account:login")
+@require_http_methods(["GET", "POST"])
+def customer_profile(request):
+    profile = get_customer_profile(request.user)
+    addr = profile.shipping_address or {}
+    initial = {
+        "first_name": request.user.first_name,
+        "last_name": request.user.last_name,
+        "phone": profile.phone,
+        "address_line1": addr.get("line1") or "",
+        "address_line2": addr.get("line2") or "",
+        "address_city": addr.get("city") or "",
+        "address_state": addr.get("state") or "",
+        "address_zip": addr.get("zip") or "",
+    }
+    if request.method == "POST":
+        form = CustomerProfileForm(request.POST)
+        if form.is_valid():
+            request.user.first_name = form.cleaned_data.get("first_name") or ""
+            request.user.last_name = form.cleaned_data.get("last_name") or ""
+            request.user.save(update_fields=["first_name", "last_name"])
+            profile.phone = form.cleaned_data.get("phone") or ""
+            profile.shipping_address = form.shipping_address()
+            profile.save(update_fields=["phone", "shipping_address", "updated_at"])
+            messages.success(request, "Profile saved.")
+            return redirect("account:profile")
+    else:
+        form = CustomerProfileForm(initial=initial)
+    return render(
+        request,
+        "accounts/profile.html",
+        {"form": form, "profile": profile},
+    )

site/analytics/tests.py

@@ -60,7 +60,7 @@ class AnalyticsReportTests(TestCase):
     def setUp(self):
         self.client = Client()
         user = get_user_model().objects.create_user(
-            username="monica", password="pass-word-1"
+            username="monica", password="pass-word-1", is_staff=True
         )
         self.client.force_login(user)
 

site/blog/tests.py

@@ -28,7 +28,7 @@ class BlogPublicTests(TestCase):
 class BlogPortalTests(TestCase):
     def setUp(self):
         User = get_user_model()
-        self.user = User.objects.create_user("editor", password="test-pass-123")
+        self.user = User.objects.create_user("editor", password="test-pass-123", is_staff=True)
         self.client = Client()
         self.client.login(username="editor", password="test-pass-123")
 

site/contacts/tests_merge.py

@@ -130,19 +130,12 @@ class ContactFormMergeTests(TestCase):
             ),
         )
 
-    def test_contact_form_merges_on_phone(self):
+    def test_contact_form_merges_on_email(self):
         url = reverse("public:contact")
         response = self.client.post(
             url,
             {
-                "first_name": "Alex",
-                "last_name": "Lee",
-                "email": "alt@example.com",
-                "phone": "(630) 111-2222",
-                "address_line1": "55 River Rd",
-                "address_city": "Aurora",
-                "address_state": "IL",
-                "address_zip": "60505",
+                "email": "primary@example.com",
                 "interest": "general",
                 "message": "Looking to buy",
             },
@@ -151,15 +144,35 @@ class ContactFormMergeTests(TestCase):
         self.assertEqual(Contact.objects.count(), 1)
         lead = Lead.objects.get()
         self.assertEqual(lead.contact_id, self.existing.pk)
-        self.assertIn("alt@example.com", lead.message)
-        self.assertIn("merged by phone", lead.message)
+        self.assertIn("Looking to buy", lead.message)
+
+    def test_contact_form_skips_name_phone_address(self):
+        url = reverse("public:contact")
+        response = self.client.post(
+            url,
+            {
+                "email": "newbuyer@example.com",
+                "interest": "custom",
+                "message": "Can you print a fox?",
+                "first_name": "Ignored",
+                "phone": "6301112222",
+                "address_line1": "55 River Rd",
+            },
+        )
+        self.assertEqual(response.status_code, 302)
+        from contacts.models import Contact as ContactModel
+
+        created = ContactModel.objects.get(email="newbuyer@example.com")
+        self.assertEqual(created.first_name, "")
+        self.assertEqual(created.phone, "")
+        self.assertEqual(created.postal_address, {})
 
 
 class PortalCreateMatchPromptTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="adder", password="test-pass-123"
+            username="adder", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="adder", password="test-pass-123")
@@ -225,7 +238,7 @@ class ContactListTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="lister", password="test-pass-123"
+            username="lister", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="lister", password="test-pass-123")

site/core/management/commands/seed_demo.py

@@ -26,6 +26,8 @@ DEMO_NOTE = "[demo-seed]"
 DEMO_UTM_CAMPAIGN = "printforge-demo"
 DEMO_EMAIL_DOMAIN = "@example.com"
 DEMO_EMAIL_PREFIX = "demo+"
+DEMO_SHOPPER_PASSWORD = "Demo-buyer-pass-123"
+DEMO_SHOPPER_SLUGS = ("jordan", "casey", "sam")
 
 
 def _django_env() -> str:
@@ -94,8 +96,10 @@ def _stamp(model, pk, when) -> None:
 
 class Command(BaseCommand):
     help = (
-        "Seed tagged fake catalog, contacts, leads, orders, campaigns, and "
-        "analytics for client demos. Allowed on DJANGO_ENV=dev and beta only."
+        "Seed tagged fake catalog, shoppers, reviews, tracking, contacts, "
+        "leads, orders, campaigns, and analytics for client demos. "
+        "Allowed on DJANGO_ENV=dev and beta only. Demo shoppers use "
+        f"{DEMO_EMAIL_PREFIX}jordan{DEMO_EMAIL_DOMAIN} / {DEMO_SHOPPER_PASSWORD}."
     )
 
     def add_arguments(self, parser):
@@ -113,10 +117,17 @@ class Command(BaseCommand):
             )
         self.verbosity = int(options.get("verbosity", 1))
         self.now = timezone.now()
-        self.owner = get_user_model().objects.order_by("pk").first()
         if options["reset"]:
             self._reset()
             self.stdout.write("Cleared tagged demo rows.")
+        User = get_user_model()
+        self.owner = User.objects.filter(is_staff=True).order_by("pk").first()
+        if self.owner is None:
+            self.owner = (
+                User.objects.exclude(username__startswith=DEMO_EMAIL_PREFIX)
+                .order_by("pk")
+                .first()
+            )
         counts = {
             "contacts": self._seed_contacts(),
             "leads": self._seed_leads(),
@@ -124,7 +135,9 @@ class Command(BaseCommand):
         }
         if apps.is_installed("shop"):
             counts["products"] = self._seed_products()
+            counts["shoppers"] = self._seed_shoppers()
             counts["orders"] = self._seed_orders()
+            counts["reviews"] = self._seed_reviews()
         if apps.is_installed("shipping"):
             counts["shipments"] = self._seed_shipments()
         if apps.is_installed("payments"):
@@ -133,6 +146,11 @@ class Command(BaseCommand):
             counts["campaigns"] = self._seed_campaigns()
         summary = ", ".join(f"{key}={value}" for key, value in counts.items())
         self.stdout.write(self.style.SUCCESS(f"Demo seed ready on {env} ({summary})."))
+        if apps.is_installed("shop"):
+            self.stdout.write(
+                "Demo shopper: "
+                f"{DEMO_EMAIL_PREFIX}jordan{DEMO_EMAIL_DOMAIN} / {DEMO_SHOPPER_PASSWORD}"
+            )
 
     def _log(self, message: str) -> None:
         if self.verbosity >= 2:
@@ -178,6 +196,12 @@ class Command(BaseCommand):
             email__startswith=DEMO_EMAIL_PREFIX,
             email__endswith=DEMO_EMAIL_DOMAIN,
         ).delete()
+        User = get_user_model()
+        User.objects.filter(
+            username__startswith=DEMO_EMAIL_PREFIX,
+            username__endswith=DEMO_EMAIL_DOMAIN,
+            is_staff=False,
+        ).delete()
         UTMVisit.objects.filter(utm_campaign=DEMO_UTM_CAMPAIGN).delete()
 
     def _seed_contacts(self) -> int:
@@ -586,6 +610,50 @@ class Command(BaseCommand):
             self._log(f"product {product.sku}")
         return created
 
+    def _seed_shoppers(self) -> int:
+        from accounts.services import get_customer_profile
+        from contacts.models import Contact
+
+        User = get_user_model()
+        created = 0
+        for slug in DEMO_SHOPPER_SLUGS:
+            email = f"{DEMO_EMAIL_PREFIX}{slug}{DEMO_EMAIL_DOMAIN}"
+            contact = Contact.objects.filter(email=email).first()
+            if contact is None:
+                continue
+            user = User.objects.filter(username__iexact=email).first()
+            if user is None:
+                user = User.objects.create_user(
+                    username=email,
+                    email=email,
+                    password=DEMO_SHOPPER_PASSWORD,
+                    first_name=contact.first_name,
+                    last_name=contact.last_name,
+                    is_staff=False,
+                )
+                created += 1
+            else:
+                user.first_name = contact.first_name
+                user.last_name = contact.last_name
+                user.email = email
+                user.is_staff = False
+                user.set_password(DEMO_SHOPPER_PASSWORD)
+                user.save(
+                    update_fields=[
+                        "first_name",
+                        "last_name",
+                        "email",
+                        "is_staff",
+                        "password",
+                    ]
+                )
+            profile = get_customer_profile(user)
+            profile.phone = contact.phone
+            profile.shipping_address = contact.postal_address or {}
+            profile.save(update_fields=["phone", "shipping_address", "updated_at"])
+            self._log(f"shopper {email}")
+        return created
+
     def _seed_orders(self) -> int:
         from contacts.models import Contact
         from shop.models import Order, OrderItem, Product
@@ -635,12 +703,14 @@ class Command(BaseCommand):
             ),
         )
         created = 0
+        User = get_user_model()
         for number, slug, status, lines, days_ago in specs:
             contact = Contact.objects.filter(
                 email=f"{DEMO_EMAIL_PREFIX}{slug}{DEMO_EMAIL_DOMAIN}"
             ).first()
             if contact is None:
                 continue
+            buyer = User.objects.filter(username__iexact=contact.email).first()
             amount = sum(
                 (product.price * qty for product, _color, qty in lines),
                 Decimal("0.00"),
@@ -650,6 +720,7 @@ class Command(BaseCommand):
             order, was_created = Order.objects.update_or_create(
                 number=number,
                 defaults={
+                    "user": buyer,
                     "email": contact.email,
                     "customer_name": contact.full_name,
                     "status": status,
@@ -679,30 +750,146 @@ class Command(BaseCommand):
             self._log(f"order {order.number} {status}")
         return created
 
+    def _seed_reviews(self) -> int:
+        from shop.models import Order, Product, ProductReview
+
+        User = get_user_model()
+        specs = (
+            (
+                "jordan",
+                "DEMO-ORD-001",
+                "DEMO-FLEXI-DRAGON",
+                5,
+                "Wiggles like crazy",
+                "The cyan flexi dragon is the hit of the desk.",
+            ),
+            (
+                "casey",
+                "DEMO-ORD-002",
+                "DEMO-PLANTER",
+                4,
+                "Sturdy planter",
+                "Held up for STEM night. Would buy again.",
+            ),
+            (
+                "sam",
+                "DEMO-ORD-003",
+                "DEMO-D20",
+                5,
+                "Chunky and readable",
+                "Gold face reads well across the table.",
+            ),
+        )
+        created = 0
+        for slug, order_number, sku, rating, title, body in specs:
+            email = f"{DEMO_EMAIL_PREFIX}{slug}{DEMO_EMAIL_DOMAIN}"
+            user = User.objects.filter(username__iexact=email).first()
+            order = Order.objects.filter(number=order_number, user=user).first()
+            product = Product.objects.filter(sku=sku).first()
+            if user is None or order is None or product is None:
+                continue
+            review, was_created = ProductReview.objects.update_or_create(
+                user=user,
+                product=product,
+                defaults={
+                    "order": order,
+                    "rating": rating,
+                    "title": title,
+                    "body": f"{DEMO_NOTE} {body}",
+                },
+            )
+            if was_created:
+                created += 1
+            self._log(f"review {sku} {rating}")
+        return created
+
     def _seed_shipments(self) -> int:
         from shipping.models import Shipment
         from shop.models import Order
 
-        order = Order.objects.filter(number="DEMO-ORD-002").first()
-        if order is None:
-            return 0
-        shipment, created = Shipment.objects.get_or_create(
-            order=order,
-            defaults={
-                "status": Shipment.Status.LABELED,
-                "carrier": "USPS",
-                "service": "Priority",
-                "tracking_number": "940011189922DEMO02",
-                "rate_amount": Decimal("8.45"),
-                "currency": "usd",
-                "weight_oz": 18,
-                "notes": f"{DEMO_NOTE} Stub label. No EasyPost call.",
-            },
+        specs = (
+            (
+                "DEMO-ORD-002",
+                {
+                    "status": Shipment.Status.LABELED,
+                    "carrier": "USPS",
+                    "service": "Priority",
+                    "tracking_number": "940011189922DEMO02",
+                    "tracking_status": Shipment.TrackingStatus.DELIVERED,
+                    "tracking_url": (
+                        "https://tools.usps.com/go/TrackConfirmAction"
+                        "?tLabels=940011189922DEMO02"
+                    ),
+                    "rate_amount": Decimal("8.45"),
+                    "currency": "usd",
+                    "weight_oz": 18,
+                    "last_tracked_at": self.now - timedelta(hours=6),
+                    "tracking_events": [
+                        {
+                            "status": "in_transit",
+                            "message": "Departed USPS facility",
+                            "datetime": (self.now - timedelta(days=2)).isoformat(),
+                            "location": "Chicago IL",
+                        },
+                        {
+                            "status": "delivered",
+                            "message": "Delivered, front door",
+                            "datetime": (self.now - timedelta(days=1)).isoformat(),
+                            "location": "Geneva IL",
+                        },
+                    ],
+                    "notes": f"{DEMO_NOTE} Stub delivered label. No EasyPost call.",
+                },
+            ),
+            (
+                "DEMO-ORD-001",
+                {
+                    "status": Shipment.Status.LABELED,
+                    "carrier": "USPS",
+                    "service": "GroundAdvantage",
+                    "tracking_number": "940011189922DEMO01",
+                    "tracking_status": Shipment.TrackingStatus.IN_TRANSIT,
+                    "tracking_url": (
+                        "https://tools.usps.com/go/TrackConfirmAction"
+                        "?tLabels=940011189922DEMO01"
+                    ),
+                    "rate_amount": Decimal("5.40"),
+                    "currency": "usd",
+                    "weight_oz": 12,
+                    "last_tracked_at": self.now - timedelta(hours=2),
+                    "tracking_events": [
+                        {
+                            "status": "pre_transit",
+                            "message": "Shipping label created",
+                            "datetime": (self.now - timedelta(days=1)).isoformat(),
+                            "location": "Aurora IL",
+                        },
+                        {
+                            "status": "in_transit",
+                            "message": "Arrived at USPS origin facility",
+                            "datetime": (self.now - timedelta(hours=8)).isoformat(),
+                            "location": "Chicago IL",
+                        },
+                    ],
+                    "notes": f"{DEMO_NOTE} Stub in-transit label. No EasyPost call.",
+                },
+            ),
         )
-        if created:
-            self._log(f"shipment {shipment.tracking_number}")
-            return 1
-        return 0
+        created = 0
+        for number, defaults in specs:
+            order = Order.objects.filter(number=number).first()
+            if order is None:
+                continue
+            shipment = Shipment.objects.filter(order=order).first()
+            if shipment is None:
+                Shipment.objects.create(order=order, **defaults)
+                created += 1
+            else:
+                for key, value in defaults.items():
+                    setattr(shipment, key, value)
+                shipment.save()
+            self._log(f"shipment {number} {defaults['tracking_status']}")
+        return created
 
     def _seed_invoices(self) -> int:
         from contacts.models import Contact

site/core/tests.py

@@ -35,6 +35,11 @@ class PublicSmokeTests(TestCase):
         client = Client()
         self.assertEqual(client.get(reverse("public:about")).status_code, 200)
         self.assertEqual(client.get(reverse("public:contact")).status_code, 200)
+        contact = client.get(reverse("public:contact"))
+        self.assertContains(contact, "contact-email")
+        self.assertNotContains(contact, "contact-first-name")
+        self.assertNotContains(contact, "contact-phone")
+        self.assertNotContains(contact, "contact-address-line1")
 
 
 class DispatchDueTests(TestCase):
@@ -69,6 +74,39 @@ class SeedDemoTests(TestCase):
         listing = Client().get(reverse("shop:list"))
         self.assertContains(listing, "Articulated Flexi Dragon")
 
+        from django.contrib.auth import get_user_model
+        from shop.models import ProductReview
+        from shipping.models import Shipment
+
+        User = get_user_model()
+        jordan = User.objects.get(username="demo+jordan@example.com")
+        self.assertFalse(jordan.is_staff)
+        self.assertTrue(jordan.check_password("Demo-buyer-pass-123"))
+        self.assertEqual(
+            Order.objects.get(number="DEMO-ORD-001").user_id, jordan.pk
+        )
+        self.assertIsNone(Order.objects.get(number="DEMO-ORD-004").user_id)
+        self.assertTrue(
+            ProductReview.objects.filter(
+                user=jordan, product__sku="DEMO-FLEXI-DRAGON", rating=5
+            ).exists()
+        )
+        delivered = Shipment.objects.get(order__number="DEMO-ORD-002")
+        self.assertEqual(delivered.tracking_status, "delivered")
+        self.assertGreaterEqual(len(delivered.tracking_events), 2)
+        transit = Shipment.objects.get(order__number="DEMO-ORD-001")
+        self.assertEqual(transit.tracking_status, "in_transit")
+
+        client = Client()
+        self.assertTrue(
+            client.login(
+                username="demo+jordan@example.com", password="Demo-buyer-pass-123"
+            )
+        )
+        history = client.get(reverse("account:orders"))
+        self.assertContains(history, "DEMO-ORD-001")
+        self.assertNotContains(history, "DEMO-ORD-004")
+
     def test_second_run_is_idempotent(self):
         call_command("seed_demo", stdout=StringIO())
         from shop.models import Product
@@ -84,6 +122,11 @@ class SeedDemoTests(TestCase):
         Product.objects.filter(sku="DEMO-FLEXI-DRAGON").delete()
         call_command("seed_demo", reset=True, stdout=StringIO())
         self.assertTrue(Product.objects.filter(sku="DEMO-FLEXI-DRAGON").exists())
+        from django.contrib.auth import get_user_model
+
+        self.assertTrue(
+            get_user_model().objects.filter(username="demo+jordan@example.com").exists()
+        )
 
     @patch.dict(os.environ, {"DJANGO_ENV": "beta"})
     def test_allows_beta(self):

site/core/tests_campaign_utm.py

@@ -111,7 +111,7 @@ class CampaignShortLinkViewTests(TestCase):
 
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="utm-composer", password="test-pass-123"
+            username="utm-composer", password="test-pass-123", is_staff=True
         )
         self.client.login(username="utm-composer", password="test-pass-123")
 

site/directmail/tests.py

@@ -239,7 +239,7 @@ class PostcardDesignPickTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="pcm-pick", password="test-pass-123"
+            username="pcm-pick", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="pcm-pick", password="test-pass-123")
@@ -283,7 +283,7 @@ class PostcardUtmPanelTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="utm-mail", password="test-pass-123"
+            username="utm-mail", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="utm-mail", password="test-pass-123")

site/email_sms/tests.py

@@ -123,7 +123,7 @@ class PortalConsentToggleTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="monica", password="test-pass-123"
+            username="monica", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="monica", password="test-pass-123")
@@ -190,7 +190,7 @@ class CampaignDraftSaveTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="composer", password="test-pass-123"
+            username="composer", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="composer", password="test-pass-123")
@@ -260,7 +260,7 @@ class CampaignSendTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="sender", password="test-pass-123", email="sender@example.com"
+            username="sender", password="test-pass-123", email="sender@example.com", is_staff=True
         )
         self.client = Client()
         self.client.login(username="sender", password="test-pass-123")
@@ -467,7 +467,7 @@ class Smtp2goEmailWebhookTests(TestCase):
 
     def test_status_json_includes_opens(self):
         User = get_user_model()
-        user = User.objects.create_user(username="viewer", password="test-pass-123")
+        user = User.objects.create_user(username="viewer", password="test-pass-123", is_staff=True)
         self.client.login(username="viewer", password="test-pass-123")
         ProviderEvent.objects.create(
             message=self.message,
@@ -946,7 +946,7 @@ class StoredFileUploadTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="uploader", password="test-pass-123"
+            username="uploader", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="uploader", password="test-pass-123")
@@ -1030,7 +1030,7 @@ class CampaignRecipientTableTests(TestCase):
 
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="recip", password="test-pass-123"
+            username="recip", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="recip", password="test-pass-123")
@@ -1169,7 +1169,7 @@ class CampaignUtmLinkTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="utm-composer", password="test-pass-123"
+            username="utm-composer", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="utm-composer", password="test-pass-123")

site/events/tests.py

@@ -68,7 +68,7 @@ class EventCapacityTests(TestCase):
 class EventPortalTests(TestCase):
     def setUp(self):
         User = get_user_model()
-        self.user = User.objects.create_user("host", password="test-pass-123")
+        self.user = User.objects.create_user("host", password="test-pass-123", is_staff=True)
         self.client = Client()
         self.client.login(username="host", password="test-pass-123")
 

site/payments/tests.py

@@ -12,7 +12,7 @@ from payments.services import next_invoice_number
 class PaymentsPortalTests(TestCase):
     def setUp(self):
         User = get_user_model()
-        self.user = User.objects.create_user("biller", password="test-pass-123")
+        self.user = User.objects.create_user("biller", password="test-pass-123", is_staff=True)
         self.client = Client()
         self.client.login(username="biller", password="test-pass-123")
         self.contact = Contact.objects.create(

site/pos_sync/tests.py

@@ -109,7 +109,7 @@ class POSPortalTests(TestCase):
 
     def test_list_ok_when_logged_in(self):
         User = get_user_model()
-        User.objects.create_user("clerk", password="test-pass-123")
+        User.objects.create_user("clerk", password="test-pass-123", is_staff=True)
         client = Client()
         client.login(username="clerk", password="test-pass-123")
         self.assertEqual(client.get(reverse("pos_sync:event_list")).status_code, 200)

site/print_forge/settings/base.py

@@ -222,6 +222,7 @@ MIDDLEWARE = [
     "analytics.middleware.UTMTrackingMiddleware",
     "analytics.middleware.PublicPageViewMiddleware",
     "public.middleware.UnderConstructionMiddleware",
+    "accounts.middleware.PortalStaffMiddleware",
 ]
 
 ROOT_URLCONF = "print_forge.urls"
@@ -420,6 +421,7 @@ POS_WEBHOOK_SECRET = env("POS_WEBHOOK_SECRET", "")
 POS_API_BASE_URL = env("POS_API_BASE_URL", "")
 POS_API_TOKEN = env("POS_API_TOKEN", "")
 EASYPOST_API_KEY = env("EASYPOST_API_KEY", "")
+EASYPOST_WEBHOOK_SECRET = env("EASYPOST_WEBHOOK_SECRET", "")
 SHIP_FROM_LINE1 = env("SHIP_FROM_LINE1", "")
 SHIP_FROM_CITY = env("SHIP_FROM_CITY", "")
 SHIP_FROM_STATE = env("SHIP_FROM_STATE", "")

site/print_forge/static/css/theme-overrides.css

@@ -545,3 +545,20 @@
     width: 100%;
   }
 }
+
+.product-review-summary {
+  font-weight: 600;
+  margin-bottom: 1rem;
+}
+.product-review-form .form-wrap {
+  margin-bottom: 1rem;
+}
+.product-review-list {
+  list-style: none;
+  padding: 0;
+  margin: 1.5rem 0 0;
+}
+.product-review-list li {
+  border-top: 1px solid #e5e7eb;
+  padding: 1rem 0;
+}

site/print_forge/templates/base.html

@@ -121,6 +121,15 @@
                 <span>{{ cart_count }}</span>
               </a>
               {% endif %}
+              {% if user.is_authenticated %}
+                {% if user.is_staff %}
+                <a class="rd-nav-link" href="{% url 'dashboard:home' %}">Portal</a>
+                {% else %}
+                <a class="rd-nav-link" href="{% url 'account:home' %}">Account</a>
+                {% endif %}
+              {% elif "shop" in enabled_features %}
+              <a class="rd-nav-link" href="{% url 'account:login' %}">Sign in</a>
+              {% endif %}
               <button class="sidebar-toggle sidebar-toggle-1 rd-navbar-fixed-element-1" data-multitoggle=".sidebar-wrap" data-multitoggle-blur=".rd-navbar-wrap" data-multitoggle-isolate=""><span></span></button>
             </div>
           </div>
@@ -239,9 +248,14 @@
               {% endfor %}
               <li><a href="{% url 'public:contact' %}">Contact Us</a></li>
               <li><a href="{% url 'public:terms' %}">Terms</a></li>
-              {% if user.is_authenticated %}
+              {% if user.is_authenticated and not user.is_staff %}
+              <li><a href="{% url 'account:home' %}">Account</a></li>
+              {% elif user.is_authenticated %}
               <li><a href="{% url 'dashboard:home' %}">Client portal</a></li>
               {% else %}
+              {% if "shop" in enabled_features %}
+              <li><a href="{% url 'account:login' %}">Sign in</a></li>
+              {% endif %}
               <li><a href="{% url 'accounts:login' %}">Client portal</a></li>
               {% endif %}
             </ul>

site/print_forge/urls.py

@@ -50,6 +50,7 @@ if apps.is_installed("social_ai"):
     ]
 if apps.is_installed("shop"):
     urlpatterns += [
+        path("account/", include("accounts.customer_urls")),
         path("shop/", include("shop.public_urls")),
         path("portal/shop/", include("shop.portal_urls")),
     ]

site/public/forms.py

@@ -11,88 +11,9 @@ class ContactForm(forms.Form):
         ("other", "Something else"),
     ]
 
-    first_name = forms.CharField(
-        max_length=100,
-        widget=forms.TextInput(attrs={"class": "form-input", "id": "contact-first-name"}),
-    )
-    last_name = forms.CharField(
-        max_length=100,
-        required=False,
-        widget=forms.TextInput(attrs={"class": "form-input", "id": "contact-last-name"}),
-    )
     email = forms.EmailField(
         widget=forms.EmailInput(attrs={"class": "form-input", "id": "contact-email"}),
     )
-    phone = forms.CharField(
-        max_length=32,
-        required=False,
-        widget=forms.TextInput(attrs={"class": "form-input", "id": "contact-phone"}),
-    )
-    address_line1 = forms.CharField(
-        max_length=200,
-        required=False,
-        label="Street address",
-        widget=forms.TextInput(
-            attrs={
-                "class": "form-input",
-                "id": "contact-address-line1",
-                "autocomplete": "off",
-                "data-ac": "line1",
-            }
-        ),
-    )
-    address_line2 = forms.CharField(
-        max_length=200,
-        required=False,
-        label="Apt / suite",
-        widget=forms.TextInput(
-            attrs={
-                "class": "form-input",
-                "id": "contact-address-line2",
-                "autocomplete": "address-line2",
-                "data-ac": "line2",
-            }
-        ),
-    )
-    address_city = forms.CharField(
-        max_length=100,
-        required=False,
-        label="City",
-        widget=forms.TextInput(
-            attrs={
-                "class": "form-input",
-                "id": "contact-address-city",
-                "autocomplete": "address-level2",
-                "data-ac": "city",
-            }
-        ),
-    )
-    address_state = forms.CharField(
-        max_length=32,
-        required=False,
-        label="State",
-        widget=forms.TextInput(
-            attrs={
-                "class": "form-input",
-                "id": "contact-address-state",
-                "autocomplete": "address-level1",
-                "data-ac": "state",
-            }
-        ),
-    )
-    address_zip = forms.CharField(
-        max_length=20,
-        required=False,
-        label="ZIP",
-        widget=forms.TextInput(
-            attrs={
-                "class": "form-input",
-                "id": "contact-address-zip",
-                "autocomplete": "postal-code",
-                "data-ac": "zip",
-            }
-        ),
-    )
     interest = forms.ChoiceField(
         choices=INTEREST_CHOICES,
         widget=forms.Select(attrs={"class": "form-input", "id": "contact-interest"}),

site/public/middleware.py

@@ -17,6 +17,10 @@ class UnderConstructionMiddleware:
         "/admin/",
         "/accounts/login",
         "/accounts/logout",
+        "/account/login",
+        "/account/logout",
+        "/account/register",
+        "/account/password-reset",
         "/under-construction",
         "/portal/messaging/webhooks/",
         "/unsubscribe/",

site/public/notifications.py

@@ -26,8 +26,6 @@ def notify_admins_of_contact_form(lead: Lead) -> bool:
         return False
 
     contact = lead.contact
-    name = contact.full_name or "(no name)"
-    phone = contact.phone or "(none)"
     email = contact.email or "(none)"
     message = (lead.message or "").strip() or "(no message)"
 
@@ -35,27 +33,8 @@ def notify_admins_of_contact_form(lead: Lead) -> bool:
     portal_path = reverse("leads:detail", kwargs={"pk": lead.pk})
     portal_url = f"{site}{portal_path}" if site else portal_path
 
-    postal = contact.postal_address or {}
-    address_bits = [
-        postal.get("line1") or "",
-        postal.get("line2") or "",
-        ", ".join(
-            part
-            for part in [
-                postal.get("city") or "",
-                postal.get("state") or "",
-                postal.get("zip") or "",
-            ]
-            if part
-        ),
-    ]
-    address = "\n".join(bit for bit in address_bits if bit) or "(none)"
-
     ctx = email_brand_context(
-        name=name,
         email=email,
-        phone=phone,
-        address=address,
         message=message,
         portal_url=portal_url,
     )
@@ -63,7 +42,7 @@ def notify_admins_of_contact_form(lead: Lead) -> bool:
     html_content = get_template("emails/contact_email.html").render(ctx)
 
     mail = EmailMultiAlternatives(
-        subject=f"New contact form inquiry from {name}",
+        subject=f"New contact form inquiry from {email}",
         body=text_content,
         from_email=settings.DEFAULT_FROM_EMAIL,
         to=[to_email],

site/public/templates/emails/contact_email.html

@@ -6,20 +6,11 @@
 <p style="margin:0 0 16px;color:#212121;">Hello,</p>
 <p style="margin:0 0 24px;color:#212121;">A new contact request was submitted on the site.</p>
 
-<p class="field-label" style="color:#6b7280;font-size:12px;text-transform:uppercase;letter-spacing:0.6px;margin:0 0 4px;">Name</p>
-<p class="field-value" style="color:#212121;font-size:15px;margin:0 0 16px;"><strong>{{ name }}</strong></p>
-
 <p class="field-label" style="color:#6b7280;font-size:12px;text-transform:uppercase;letter-spacing:0.6px;margin:0 0 4px;">Email</p>
 <p class="field-value" style="color:#212121;font-size:15px;margin:0 0 16px;">
   <a href="mailto:{{ email }}" style="color:#00aeef;text-decoration:none;">{{ email }}</a>
 </p>
 
-<p class="field-label" style="color:#6b7280;font-size:12px;text-transform:uppercase;letter-spacing:0.6px;margin:0 0 4px;">Phone</p>
-<p class="field-value" style="color:#212121;font-size:15px;margin:0 0 16px;">{{ phone }}</p>
-
-<p class="field-label" style="color:#6b7280;font-size:12px;text-transform:uppercase;letter-spacing:0.6px;margin:0 0 4px;">Address</p>
-<p class="field-value" style="color:#212121;font-size:15px;margin:0 0 16px;white-space:pre-wrap;">{{ address }}</p>
-
 <p class="field-label" style="color:#6b7280;font-size:12px;text-transform:uppercase;letter-spacing:0.6px;margin:0 0 4px;">Message</p>
 <p class="field-value" style="color:#212121;font-size:15px;margin:0 0 16px;white-space:pre-wrap;">{{ message }}</p>
 

site/public/templates/emails/contact_email.txt

@@ -1,10 +1,6 @@
 New contact form inquiry — {{ brand_name|default:"Print Forge" }}
 
-Name: {{ name }}
 Email: {{ email }}
-Phone: {{ phone }}
-Address:
-{{ address }}
 
 Message:
 {{ message }}
@@ -13,5 +9,5 @@ Message:
 {% endif %}
 —
 {{ brand_name|default:"Print Forge" }}
-{{ site_url|default:"https://mkdrealtor.com" }}
+{{ site_url|default:"https://printforgeprints.com" }}
 {% if brand_tagline %}{{ brand_tagline }}{% endif %}

site/public/templates/public/contact.html

@@ -1,5 +1,4 @@
 {% extends "base.html" %}
-{% load static %}
 {% block title %}Contact {{ SITE_NAME }} · Get in Touch{% endblock %}
 {% block og_title %}Contact {{ SITE_NAME }} · Get in Touch{% endblock %}
 {% block twitter_title %}Contact {{ SITE_NAME }} · Get in Touch{% endblock %}
@@ -60,74 +59,13 @@
           <form class="rd-form" method="post" action="{% url 'public:contact' %}">
             {% csrf_token %}
             <div class="row row-20 gutter-20">
-              <div class="col-sm-6">
-                <div class="form-wrap">
-                  <label class="form-label-outside" for="{{ form.first_name.id_for_label }}">First name</label>
-                  {{ form.first_name }}
-                  {{ form.first_name.errors }}
-                </div>
-              </div>
-              <div class="col-sm-6">
-                <div class="form-wrap">
-                  <label class="form-label-outside" for="{{ form.last_name.id_for_label }}">Last name</label>
-                  {{ form.last_name }}
-                  {{ form.last_name.errors }}
-                </div>
-              </div>
-              <div class="col-sm-6">
-                <div class="form-wrap">
-                  <label class="form-label-outside" for="{{ form.phone.id_for_label }}">Phone</label>
-                  {{ form.phone }}
-                  {{ form.phone.errors }}
-                </div>
-              </div>
-              <div class="col-sm-6">
+              <div class="col-12">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="{{ form.email.id_for_label }}">E-mail</label>
                   {{ form.email }}
                   {{ form.email.errors }}
                 </div>
               </div>
-              <div class="col-12">
-                <p class="form-label-outside">Mailing address <span style="font-weight:400;color:#6b7280">(optional)</span></p>
-              </div>
-              <div class="col-12" data-address-autocomplete data-suggest-url="{% url 'address_suggest' %}">
-                <div class="form-wrap address-ac-wrap">
-                  <label class="form-label-outside" for="{{ form.address_line1.id_for_label }}">Street address</label>
-                  {{ form.address_line1 }}
-                  {{ form.address_line1.errors }}
-                </div>
-                <div class="row row-20 gutter-20">
-                  <div class="col-sm-6">
-                    <div class="form-wrap">
-                      <label class="form-label-outside" for="{{ form.address_line2.id_for_label }}">Apt / suite</label>
-                      {{ form.address_line2 }}
-                      {{ form.address_line2.errors }}
-                    </div>
-                  </div>
-                  <div class="col-sm-6">
-                    <div class="form-wrap">
-                      <label class="form-label-outside" for="{{ form.address_city.id_for_label }}">City</label>
-                      {{ form.address_city }}
-                      {{ form.address_city.errors }}
-                    </div>
-                  </div>
-                  <div class="col-sm-6">
-                    <div class="form-wrap">
-                      <label class="form-label-outside" for="{{ form.address_state.id_for_label }}">State</label>
-                      {{ form.address_state }}
-                      {{ form.address_state.errors }}
-                    </div>
-                  </div>
-                  <div class="col-sm-6">
-                    <div class="form-wrap">
-                      <label class="form-label-outside" for="{{ form.address_zip.id_for_label }}">ZIP</label>
-                      {{ form.address_zip }}
-                      {{ form.address_zip.errors }}
-                    </div>
-                  </div>
-                </div>
-              </div>
               <div class="col-12">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="{{ form.interest.id_for_label }}">I am interested in</label>
@@ -151,7 +89,7 @@
                 <div class="unit unit-spacing-md form-text">
                   <div class="unit-left"><span class="icon mdi mdi-information-outline"></span></div>
                   <div class="unit-body">
-                    <p>By submitting, you agree we may contact you about your inquiry by email and SMS (if you provide a phone number). Unsubscribe anytime.{% if form.captcha %} Protected by reCAPTCHA.{% endif %}</p>
+                    <p>By submitting, you agree we may contact you about your inquiry by email. Unsubscribe anytime.{% if form.captcha %} Protected by reCAPTCHA.{% endif %}</p>
                   </div>
                 </div>
               </div>
@@ -165,9 +103,6 @@
     </div>
   </section>
 {% endblock %}
-{% block extra_head %}
-<link rel="stylesheet" href="{% static 'css/address-autocomplete.css' %}">
-{% endblock %}
 {% block tracking_events %}
 {% if "sent" in request.GET %}
 <script>
@@ -177,6 +112,3 @@
 </script>
 {% endif %}
 {% endblock %}
-{% block extra_js %}
-<script src="{% static 'js/address-autocomplete.js' %}"></script>
-{% endblock %}

site/public/views.py

@@ -60,6 +60,7 @@ def robots_txt(request):
             "Allow: /",
             "Disallow: /portal/",
             "Disallow: /accounts/",
+            "Disallow: /account/",
             "Disallow: /admin/",
             "Disallow: /api/",
             f"Sitemap: {site}/sitemap.xml",
@@ -110,48 +111,24 @@ def contact(request):
         form = ContactForm(request.POST)
         if form.is_valid():
             data = form.cleaned_data
-            postal = Contact.make_postal_address(
-                line1=data.get("address_line1") or "",
-                line2=data.get("address_line2") or "",
-                city=data.get("address_city") or "",
-                state=data.get("address_state") or "",
-                zip_code=data.get("address_zip") or "",
-            )
             submitted_email = data["email"].lower()
             contact_obj, _created, match_reason = upsert_contact(
                 email=submitted_email,
-                first_name=data["first_name"],
-                last_name=data.get("last_name") or "",
-                phone=data.get("phone") or "",
-                postal_address=postal
-                if Contact.postal_address_has_content(postal)
-                else None,
                 source=Contact.Source.CONTACT_FORM,
+                merge_phone_address=False,
             )
             ConsentRecord.objects.update_or_create(
                 contact=contact_obj,
                 channel=Channel.EMAIL,
                 defaults={"opted_in": True, "reason": "contact_form"},
             )
-            if (data.get("phone") or "").strip():
-                ConsentRecord.objects.update_or_create(
-                    contact=contact_obj,
-                    channel=Channel.SMS,
-                    defaults={"opted_in": True, "reason": "contact_form"},
-                )
-            if Contact.postal_address_has_content(postal):
-                ConsentRecord.objects.get_or_create(
-                    contact=contact_obj,
-                    channel=Channel.POSTCARD,
-                    defaults={"opted_in": True, "reason": "contact_form"},
-                )
             interest = data.get("interest") or ""
             interest_label = dict(ContactForm.INTEREST_CHOICES).get(interest, interest)
             body = data.get("message") or ""
             if interest_label:
                 body = f"Interest: {interest_label}\n\n{body}".strip()
             if (
-                match_reason in {"phone", "address"}
+                match_reason
                 and (contact_obj.email or "").lower() != submitted_email
             ):
                 body = (

site/shipping/hooks.py

@@ -1,5 +1,6 @@
 from core.registry import (
     register_dashboard_collector,
+    register_dispatcher,
     register_feature,
     register_portal_nav,
 )
@@ -15,6 +16,7 @@ def register() -> None:
         order=50,
     )
     register_dashboard_collector(_dashboard)
+    register_dispatcher(_sync_tracking)
 
 
 def _dashboard(request) -> dict:
@@ -29,3 +31,10 @@ def _dashboard(request) -> dict:
         .exclude(pk__in=labeled)
         .count()
     }
+
+
+def _sync_tracking() -> int:
+    from shipping.services import sync_open_tracking
+
+    return sync_open_tracking()
+

site/shipping/migrations/0002_shipment_tracking.py

@@ -0,0 +1,54 @@
+# Generated by Django 6.1
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("shipping", "0001_initial"),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="shipment",
+            name="last_tracked_at",
+            field=models.DateTimeField(blank=True, null=True),
+        ),
+        migrations.AddField(
+            model_name="shipment",
+            name="tracker_id",
+            field=models.CharField(blank=True, max_length=255),
+        ),
+        migrations.AddField(
+            model_name="shipment",
+            name="tracking_events",
+            field=models.JSONField(blank=True, default=list),
+        ),
+        migrations.AddField(
+            model_name="shipment",
+            name="tracking_status",
+            field=models.CharField(
+                blank=True,
+                choices=[
+                    ("unknown", "Unknown"),
+                    ("pre_transit", "Pre-transit"),
+                    ("in_transit", "In transit"),
+                    ("out_for_delivery", "Out for delivery"),
+                    ("delivered", "Delivered"),
+                    ("available_for_pickup", "Available for pickup"),
+                    ("return_to_sender", "Return to sender"),
+                    ("failure", "Exception"),
+                    ("cancelled", "Cancelled"),
+                    ("error", "Error"),
+                ],
+                default="unknown",
+                max_length=32,
+            ),
+        ),
+        migrations.AddField(
+            model_name="shipment",
+            name="tracking_url",
+            field=models.URLField(blank=True),
+        ),
+    ]

site/shipping/models.py

@@ -11,6 +11,18 @@ class Shipment(UUIDPrimaryKeyModel, TimeStampedModel):
         LABELED = "labeled", "Labeled"
         VOID = "void", "Void"
 
+    class TrackingStatus(models.TextChoices):
+        UNKNOWN = "unknown", "Unknown"
+        PRE_TRANSIT = "pre_transit", "Pre-transit"
+        IN_TRANSIT = "in_transit", "In transit"
+        OUT_FOR_DELIVERY = "out_for_delivery", "Out for delivery"
+        DELIVERED = "delivered", "Delivered"
+        AVAILABLE_FOR_PICKUP = "available_for_pickup", "Available for pickup"
+        RETURN_TO_SENDER = "return_to_sender", "Return to sender"
+        FAILURE = "failure", "Exception"
+        CANCELLED = "cancelled", "Cancelled"
+        ERROR = "error", "Error"
+
     order = models.ForeignKey(Order, on_delete=models.PROTECT, related_name="shipments")
     status = models.CharField(
         max_length=16, choices=Status.choices, default=Status.DRAFT
@@ -18,8 +30,20 @@ class Shipment(UUIDPrimaryKeyModel, TimeStampedModel):
     carrier = models.CharField(max_length=32, blank=True)
     service = models.CharField(max_length=64, blank=True)
     tracking_number = models.CharField(max_length=64, blank=True)
+    tracking_status = models.CharField(
+        max_length=32,
+        choices=TrackingStatus.choices,
+        default=TrackingStatus.UNKNOWN,
+        blank=True,
+    )
+    tracking_url = models.URLField(blank=True)
+    tracker_id = models.CharField(max_length=255, blank=True)
+    tracking_events = models.JSONField(default=list, blank=True)
+    last_tracked_at = models.DateTimeField(null=True, blank=True)
     label_url = models.URLField(blank=True)
-    rate_amount = models.DecimalField(max_digits=10, decimal_places=2, null=True, blank=True)
+    rate_amount = models.DecimalField(
+        max_digits=10, decimal_places=2, null=True, blank=True
+    )
     currency = models.CharField(max_length=8, default="usd")
     provider_shipment_id = models.CharField(max_length=255, blank=True)
     rates = models.JSONField(default=list, blank=True)

site/shipping/services.py

@@ -6,9 +6,11 @@ import csv
 import io
 import logging
 from decimal import Decimal
+from urllib.parse import quote
 
 import requests
 from django.conf import settings
+from django.utils import timezone
 
 from shipping.models import Shipment
 from shop.models import Order
@@ -135,6 +137,10 @@ def buy_label(shipment: Shipment, *, rate_id: str = "") -> Shipment:
             "updated_at",
         ]
     )
+    try:
+        refresh_tracking(shipment)
+    except Exception:
+        logger.exception("tracking refresh failed after label buy for %s", shipment.pk)
     return shipment
 
 
@@ -182,3 +188,169 @@ def pirate_ship_csv(orders=None) -> str:
             ]
         )
     return buffer.getvalue()
+
+
+def public_tracking_url(carrier: str, tracking_number: str) -> str:
+    code = quote((tracking_number or "").strip())
+    if not code:
+        return ""
+    name = (carrier or "").upper()
+    if "USPS" in name:
+        return f"https://tools.usps.com/go/TrackConfirmAction?tLabels={code}"
+    if "UPS" in name:
+        return f"https://www.ups.com/track?tracknum={code}"
+    if "FEDEX" in name or "FDX" in name:
+        return f"https://www.fedex.com/fedextrack/?trknbr={code}"
+    if "DHL" in name:
+        return f"https://www.dhl.com/en/express/tracking.html?AWB={code}"
+    return f"https://www.google.com/search?q={quote((tracking_number or '') + ' tracking')}"
+
+
+def _normalize_tracking_status(raw: str) -> str:
+    value = (raw or "").strip().lower().replace(" ", "_")
+    aliases = {
+        "pretransit": Shipment.TrackingStatus.PRE_TRANSIT,
+        "pre_transit": Shipment.TrackingStatus.PRE_TRANSIT,
+        "in_transit": Shipment.TrackingStatus.IN_TRANSIT,
+        "out_for_delivery": Shipment.TrackingStatus.OUT_FOR_DELIVERY,
+        "delivered": Shipment.TrackingStatus.DELIVERED,
+        "available_for_pickup": Shipment.TrackingStatus.AVAILABLE_FOR_PICKUP,
+        "return_to_sender": Shipment.TrackingStatus.RETURN_TO_SENDER,
+        "failure": Shipment.TrackingStatus.FAILURE,
+        "cancelled": Shipment.TrackingStatus.CANCELLED,
+        "canceled": Shipment.TrackingStatus.CANCELLED,
+        "error": Shipment.TrackingStatus.ERROR,
+        "unknown": Shipment.TrackingStatus.UNKNOWN,
+    }
+    return aliases.get(value, Shipment.TrackingStatus.UNKNOWN)
+
+
+def apply_tracker_payload(shipment: Shipment, payload: dict) -> Shipment:
+    """Apply EasyPost tracker (or compatible) JSON onto a shipment."""
+    data = payload or {}
+    tracking = (data.get("tracking_code") or data.get("tracking_number") or "").strip()
+    if tracking:
+        shipment.tracking_number = tracking
+    tracker_id = (data.get("id") or "").strip()
+    if tracker_id.startswith("trk_"):
+        shipment.tracker_id = tracker_id
+    carrier = (data.get("carrier") or "").strip()
+    if carrier and not shipment.carrier:
+        shipment.carrier = carrier
+    shipment.tracking_status = _normalize_tracking_status(data.get("status") or "")
+    public_url = (data.get("public_url") or "").strip()
+    shipment.tracking_url = public_url or public_tracking_url(
+        shipment.carrier, shipment.tracking_number
+    )
+    events = []
+    for item in data.get("tracking_details") or []:
+        loc = item.get("tracking_location") or {}
+        place = " ".join(
+            part
+            for part in [loc.get("city") or "", loc.get("state") or ""]
+            if part
+        ).strip()
+        events.append(
+            {
+                "status": item.get("status") or "",
+                "message": item.get("message") or "",
+                "datetime": item.get("datetime") or "",
+                "location": place,
+            }
+        )
+    if events:
+        shipment.tracking_events = events
+    shipment.last_tracked_at = timezone.now()
+    shipment.save(
+        update_fields=[
+            "tracking_number",
+            "tracker_id",
+            "carrier",
+            "tracking_status",
+            "tracking_url",
+            "tracking_events",
+            "last_tracked_at",
+            "updated_at",
+        ]
+    )
+    return shipment
+
+
+def refresh_tracking(shipment: Shipment) -> Shipment:
+    """Pull latest scan events from EasyPost, or stub status without an API key.
+
+    Works for EasyPost-bought labels and for tracking numbers pasted from
+    Pirate Ship / Shippo / the carrier — EasyPost's tracker API looks up
+    USPS, UPS, FedEx, and DHL by number.
+    """
+    tracking = (shipment.tracking_number or "").strip()
+    if not tracking:
+        return shipment
+    key = _easypost_key()
+    if not key:
+        if not shipment.tracking_status or shipment.tracking_status == Shipment.TrackingStatus.UNKNOWN:
+            shipment.tracking_status = Shipment.TrackingStatus.PRE_TRANSIT
+        shipment.tracking_url = shipment.tracking_url or public_tracking_url(
+            shipment.carrier, tracking
+        )
+        shipment.last_tracked_at = timezone.now()
+        shipment.save(
+            update_fields=[
+                "tracking_status",
+                "tracking_url",
+                "last_tracked_at",
+                "updated_at",
+            ]
+        )
+        return shipment
+
+    payload = {"tracker": {"tracking_code": tracking}}
+    if shipment.carrier:
+        payload["tracker"]["carrier"] = shipment.carrier
+    response = requests.post(
+        "https://api.easypost.com/v2/trackers",
+        auth=(key, ""),
+        json=payload,
+        timeout=20,
+    )
+    response.raise_for_status()
+    return apply_tracker_payload(shipment, response.json())
+
+
+def attach_tracking(
+    shipment: Shipment, *, tracking_number: str, carrier: str = ""
+) -> Shipment:
+    tracking_number = (tracking_number or "").strip()
+    if not tracking_number:
+        raise ShippingError("Tracking number is required.")
+    shipment.tracking_number = tracking_number
+    if carrier:
+        shipment.carrier = carrier.strip()
+    if shipment.status != Shipment.Status.LABELED:
+        shipment.status = Shipment.Status.LABELED
+    shipment.save(
+        update_fields=["tracking_number", "carrier", "status", "updated_at"]
+    )
+    return refresh_tracking(shipment)
+
+
+def sync_open_tracking() -> int:
+    """Refresh labeled, not-yet-delivered shipments (dispatch_due)."""
+    done = 0
+    qs = (
+        Shipment.objects.filter(status=Shipment.Status.LABELED)
+        .exclude(tracking_number="")
+        .exclude(
+            tracking_status__in=[
+                Shipment.TrackingStatus.DELIVERED,
+                Shipment.TrackingStatus.CANCELLED,
+            ]
+        )[:50]
+    )
+    for shipment in qs:
+        try:
+            refresh_tracking(shipment)
+            done += 1
+        except Exception:
+            logger.exception("tracking sync failed for %s", shipment.pk)
+    return done

site/shipping/templates/shipping/detail.html

@@ -3,8 +3,52 @@
 {% block topbar_title %}{{ shipment.order.number }}{% endblock %}
 {% block portal_content %}
 <p>{{ shipment.order.email }} · {{ shipment.get_status_display }}</p>
-{% if shipment.tracking_number %}<p>Tracking: {{ shipment.tracking_number }}</p>{% endif %}
+{% if shipment.tracking_number %}
+<p>
+  Tracking: {{ shipment.tracking_number }}
+  {% if shipment.tracking_status %} · {{ shipment.get_tracking_status_display }}{% endif %}
+</p>
+{% if shipment.tracking_url %}<p><a href="{{ shipment.tracking_url }}" target="_blank" rel="noopener">Track package</a></p>{% endif %}
+<form method="post" action="{% url 'shipping:shipment_refresh_tracking' shipment.pk %}">
+  {% csrf_token %}
+  <button class="btn btn-ghost btn-sm" type="submit">Refresh tracking</button>
+</form>
+{% endif %}
 {% if shipment.label_url %}<p><a href="{{ shipment.label_url }}">Download label</a></p>{% endif %}
+
+<h3>Add tracking</h3>
+<p class="hint-block">Paste a number from Pirate Ship, Shippo, or the carrier. EasyPost looks up scan events when an API key is set.</p>
+<form method="post" action="{% url 'shipping:shipment_attach_tracking' shipment.pk %}">
+  {% csrf_token %}
+  <div class="form-grid">
+    <div class="field">
+      <label for="id_tracking_number">Tracking number</label>
+      <input id="id_tracking_number" name="tracking_number" value="{{ shipment.tracking_number }}" required>
+    </div>
+    <div class="field">
+      <label for="id_carrier">Carrier</label>
+      <input id="id_carrier" name="carrier" value="{{ shipment.carrier }}" placeholder="USPS, UPS, FedEx">
+    </div>
+  </div>
+  <button class="btn btn-primary" type="submit">Save tracking</button>
+</form>
+
+{% if shipment.tracking_events %}
+<h3>Scan history</h3>
+<table class="table">
+  <thead><tr><th>When</th><th>Status</th><th>Detail</th></tr></thead>
+  <tbody>
+    {% for event in shipment.tracking_events %}
+    <tr>
+      <td>{{ event.datetime }}</td>
+      <td>{{ event.status }}</td>
+      <td>{{ event.message }}{% if event.location %} · {{ event.location }}{% endif %}</td>
+    </tr>
+    {% endfor %}
+  </tbody>
+</table>
+{% endif %}
+
 {% if shipment.status != 'labeled' %}
 <form method="post" action="{% url 'shipping:shipment_buy' shipment.pk %}">
   {% csrf_token %}

site/shipping/tests.py

@@ -1,4 +1,5 @@
 from decimal import Decimal
+import json
 
 from django.contrib.auth import get_user_model
 from django.test import Client, TestCase
@@ -49,11 +50,63 @@ class ShippingServiceTests(TestCase):
         buy_label(shipment)
         self.assertNotIn(self.order.number, pirate_ship_csv())
 
+    def test_stub_buy_sets_pre_transit_tracking(self):
+        shipment = create_shipment_for_order(self.order)
+        quote_rates(shipment)
+        buy_label(shipment)
+        shipment.refresh_from_db()
+        self.assertTrue(shipment.tracking_number)
+        self.assertEqual(shipment.tracking_status, Shipment.TrackingStatus.PRE_TRANSIT)
+        self.assertTrue(shipment.tracking_url)
+
+    def test_attach_tracking_from_pirate_ship(self):
+        from shipping.services import attach_tracking
+
+        shipment = create_shipment_for_order(self.order)
+        attach_tracking(shipment, tracking_number="9400111899223197428490", carrier="USPS")
+        shipment.refresh_from_db()
+        self.assertEqual(shipment.status, Shipment.Status.LABELED)
+        self.assertEqual(shipment.tracking_status, Shipment.TrackingStatus.PRE_TRANSIT)
+        self.assertIn("usps.com", shipment.tracking_url.lower())
+
+    def test_easypost_webhook_updates_status(self):
+        shipment = create_shipment_for_order(self.order)
+        shipment.tracking_number = "EZ1000000001"
+        shipment.status = Shipment.Status.LABELED
+        shipment.save()
+        payload = {
+            "description": "tracker.updated",
+            "result": {
+                "id": "trk_test",
+                "tracking_code": "EZ1000000001",
+                "status": "in_transit",
+                "public_url": "https://track.easypost.com/djE0",
+                "tracking_details": [
+                    {
+                        "status": "in_transit",
+                        "message": "Departed facility",
+                        "datetime": "2026-09-07T12:00:00Z",
+                        "tracking_location": {"city": "Chicago", "state": "IL"},
+                    }
+                ],
+            },
+        }
+        response = Client().post(
+            reverse("shipping:easypost_webhook"),
+            data=json.dumps(payload),
+            content_type="application/json",
+        )
+        self.assertEqual(response.status_code, 200)
+        shipment.refresh_from_db()
+        self.assertEqual(shipment.tracking_status, Shipment.TrackingStatus.IN_TRANSIT)
+        self.assertEqual(shipment.tracker_id, "trk_test")
+        self.assertEqual(shipment.tracking_events[0]["location"], "Chicago IL")
+
 
 class ShippingPortalTests(TestCase):
     def setUp(self):
         User = get_user_model()
-        self.user = User.objects.create_user("shipper", password="test-pass-123")
+        self.user = User.objects.create_user("shipper", password="test-pass-123", is_staff=True)
         self.client = Client()
         self.client.login(username="shipper", password="test-pass-123")
         self.order = Order.objects.create(

site/shipping/urls.py

@@ -8,6 +8,17 @@ urlpatterns = [
     path("", views.shipment_list, name="shipment_list"),
     path("new/", views.shipment_create, name="shipment_create"),
     path("export/pirate-ship.csv", views.pirate_ship_export, name="pirate_ship_export"),
+    path("webhooks/easypost/", views.easypost_webhook, name="easypost_webhook"),
     path("<uuid:pk>/", views.shipment_detail, name="shipment_detail"),
     path("<uuid:pk>/buy/", views.shipment_buy, name="shipment_buy"),
+    path(
+        "<uuid:pk>/tracking/",
+        views.shipment_attach_tracking,
+        name="shipment_attach_tracking",
+    ),
+    path(
+        "<uuid:pk>/tracking/refresh/",
+        views.shipment_refresh_tracking,
+        name="shipment_refresh_tracking",
+    ),
 ]

site/shipping/views.py

@@ -1,18 +1,24 @@
+import json
 import logging
 
+from django.conf import settings
 from django.contrib import messages
 from django.contrib.auth.decorators import login_required
-from django.http import HttpResponse
+from django.http import HttpResponse, HttpResponseBadRequest
 from django.shortcuts import get_object_or_404, redirect, render
+from django.views.decorators.csrf import csrf_exempt
 from django.views.decorators.http import require_http_methods, require_POST
 
 from shipping.models import Shipment
 from shipping.services import (
     ShippingError,
+    apply_tracker_payload,
+    attach_tracking,
     buy_label,
     create_shipment_for_order,
     pirate_ship_csv,
     quote_rates,
+    refresh_tracking,
 )
 from shop.models import Order
 
@@ -77,6 +83,40 @@ def shipment_buy(request, pk):
     return redirect("shipping:shipment_detail", pk=shipment.pk)
 
 
+@login_required
+@require_POST
+def shipment_attach_tracking(request, pk):
+    shipment = get_object_or_404(Shipment, pk=pk)
+    try:
+        attach_tracking(
+            shipment,
+            tracking_number=request.POST.get("tracking_number") or "",
+            carrier=request.POST.get("carrier") or "",
+        )
+    except ShippingError as exc:
+        messages.error(request, str(exc))
+    except Exception as exc:  # noqa: BLE001
+        logger.exception("attach tracking failed")
+        messages.error(request, f"Could not save tracking: {exc}")
+    else:
+        messages.success(request, "Tracking saved.")
+    return redirect("shipping:shipment_detail", pk=shipment.pk)
+
+
+@login_required
+@require_POST
+def shipment_refresh_tracking(request, pk):
+    shipment = get_object_or_404(Shipment, pk=pk)
+    try:
+        refresh_tracking(shipment)
+    except Exception as exc:  # noqa: BLE001
+        logger.exception("refresh tracking failed")
+        messages.error(request, f"Could not refresh tracking: {exc}")
+    else:
+        messages.success(request, "Tracking updated.")
+    return redirect("shipping:shipment_detail", pk=shipment.pk)
+
+
 @login_required
 @require_http_methods(["GET"])
 def pirate_ship_export(request):
@@ -84,3 +124,36 @@ def pirate_ship_export(request):
     response = HttpResponse(body, content_type="text/csv")
     response["Content-Disposition"] = 'attachment; filename="pirate-ship-orders.csv"'
     return response
+
+
+@csrf_exempt
+@require_http_methods(["POST"])
+def easypost_webhook(request):
+    secret = (getattr(settings, "EASYPOST_WEBHOOK_SECRET", "") or "").strip()
+    if secret:
+        got = (
+            request.headers.get("X-Webhook-Secret")
+            or request.GET.get("token")
+            or ""
+        ).strip()
+        if got != secret:
+            return HttpResponseBadRequest("invalid secret")
+    try:
+        payload = json.loads(request.body.decode("utf-8") or "{}")
+    except json.JSONDecodeError:
+        return HttpResponseBadRequest("invalid json")
+    result = payload.get("result") or payload
+    if not isinstance(result, dict):
+        return HttpResponse("ok")
+    tracker_id = (result.get("id") or "").strip()
+    tracking = (result.get("tracking_code") or result.get("tracking_number") or "").strip()
+    shipment = None
+    if tracker_id:
+        shipment = Shipment.objects.filter(tracker_id=tracker_id).first()
+    if shipment is None and tracking:
+        shipment = Shipment.objects.filter(tracking_number=tracking).first()
+    if shipment is None:
+        return HttpResponse("ok")
+    apply_tracker_payload(shipment, result)
+    logger.info("easypost tracker updated shipment %s", shipment.pk)
+    return HttpResponse("ok")

site/shop/admin.py

@@ -1,6 +1,13 @@
 from django.contrib import admin
 
-from shop.models import Order, OrderItem, Product, ProductColor, ProductImage
+from shop.models import (
+    Order,
+    OrderItem,
+    Product,
+    ProductColor,
+    ProductImage,
+    ProductReview,
+)
 
 
 class ProductColorInline(admin.TabularInline):
@@ -22,6 +29,13 @@ class ProductAdmin(admin.ModelAdmin):
     inlines = [ProductColorInline, ProductImageInline]
 
 
+@admin.register(ProductReview)
+class ProductReviewAdmin(admin.ModelAdmin):
+    list_display = ("product", "user", "rating", "created_at")
+    list_filter = ("rating",)
+    search_fields = ("product__name", "user__email", "title")
+
+
 class OrderItemInline(admin.TabularInline):
     model = OrderItem
     extra = 0
@@ -34,4 +48,5 @@ class OrderAdmin(admin.ModelAdmin):
     list_display = ("number", "email", "amount", "status", "created_at")
     list_filter = ("status",)
     search_fields = ("number", "email", "customer_name")
+    raw_id_fields = ("user",)
     inlines = [OrderItemInline]

site/shop/migrations/0005_order_user_and_review.py

@@ -0,0 +1,97 @@
+# Generated by Django 6.1
+
+import django.core.validators
+import django.db.models.deletion
+import uuid
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("shop", "0004_productimage_and_color_stock"),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="order",
+            name="user",
+            field=models.ForeignKey(
+                blank=True,
+                null=True,
+                on_delete=django.db.models.deletion.SET_NULL,
+                related_name="shop_orders",
+                to=settings.AUTH_USER_MODEL,
+            ),
+        ),
+        migrations.CreateModel(
+            name="ProductReview",
+            fields=[
+                (
+                    "id",
+                    models.UUIDField(
+                        default=uuid.uuid4,
+                        editable=False,
+                        primary_key=True,
+                        serialize=False,
+                    ),
+                ),
+                ("created_at", models.DateTimeField(auto_now_add=True)),
+                ("updated_at", models.DateTimeField(auto_now=True)),
+                (
+                    "rating",
+                    models.PositiveSmallIntegerField(
+                        validators=[
+                            django.core.validators.MinValueValidator(1),
+                            django.core.validators.MaxValueValidator(5),
+                        ]
+                    ),
+                ),
+                ("title", models.CharField(blank=True, max_length=120)),
+                ("body", models.TextField(blank=True)),
+                (
+                    "order",
+                    models.ForeignKey(
+                        on_delete=django.db.models.deletion.CASCADE,
+                        related_name="reviews",
+                        to="shop.order",
+                    ),
+                ),
+                (
+                    "product",
+                    models.ForeignKey(
+                        on_delete=django.db.models.deletion.CASCADE,
+                        related_name="reviews",
+                        to="shop.product",
+                    ),
+                ),
+                (
+                    "user",
+                    models.ForeignKey(
+                        on_delete=django.db.models.deletion.CASCADE,
+                        related_name="product_reviews",
+                        to=settings.AUTH_USER_MODEL,
+                    ),
+                ),
+            ],
+            options={
+                "ordering": ["-created_at"],
+            },
+        ),
+        migrations.AddConstraint(
+            model_name="productreview",
+            constraint=models.UniqueConstraint(
+                fields=("user", "product"),
+                name="shop_review_user_product",
+            ),
+        ),
+        migrations.AddConstraint(
+            model_name="productreview",
+            constraint=models.CheckConstraint(
+                condition=models.Q(("rating__gte", 1), ("rating__lte", 5)),
+                name="shop_review_rating_range",
+            ),
+        ),
+    ]

site/shop/models.py

@@ -1,5 +1,7 @@
 from decimal import Decimal
 
+from django.conf import settings
+from django.core.validators import MaxValueValidator, MinValueValidator
 from django.db import models
 from django.urls import reverse
 from django.utils.text import slugify
@@ -187,6 +189,13 @@ class Order(UUIDPrimaryKeyModel, TimeStampedModel):
         CANCELLED = "cancelled", "Cancelled"
 
     number = models.CharField(max_length=32, unique=True)
+    user = models.ForeignKey(
+        settings.AUTH_USER_MODEL,
+        null=True,
+        blank=True,
+        on_delete=models.SET_NULL,
+        related_name="shop_orders",
+    )
     email = models.EmailField()
     customer_name = models.CharField(max_length=200, blank=True)
     status = models.CharField(
@@ -243,3 +252,38 @@ class OrderItem(UUIDPrimaryKeyModel, TimeStampedModel):
     @property
     def line_total(self) -> Decimal:
         return self.unit_price * self.quantity
+
+
+class ProductReview(UUIDPrimaryKeyModel, TimeStampedModel):
+    product = models.ForeignKey(
+        Product, on_delete=models.CASCADE, related_name="reviews"
+    )
+    user = models.ForeignKey(
+        settings.AUTH_USER_MODEL,
+        on_delete=models.CASCADE,
+        related_name="product_reviews",
+    )
+    order = models.ForeignKey(
+        Order, on_delete=models.CASCADE, related_name="reviews"
+    )
+    rating = models.PositiveSmallIntegerField(
+        validators=[MinValueValidator(1), MaxValueValidator(5)]
+    )
+    title = models.CharField(max_length=120, blank=True)
+    body = models.TextField(blank=True)
+
+    class Meta:
+        ordering = ["-created_at"]
+        constraints = [
+            models.UniqueConstraint(
+                fields=["user", "product"],
+                name="shop_review_user_product",
+            ),
+            models.CheckConstraint(
+                condition=models.Q(rating__gte=1) & models.Q(rating__lte=5),
+                name="shop_review_rating_range",
+            ),
+        ]
+
+    def __str__(self) -> str:
+        return f"{self.rating}★ {self.product.name}"

site/shop/public_urls.py

@@ -12,5 +12,6 @@ urlpatterns = [
     path("checkout/", views.checkout, name="checkout"),
     path("checkout/<uuid:pk>/success/", views.checkout_success, name="checkout_success"),
     path("checkout/<uuid:pk>/cancel/", views.checkout_cancel, name="checkout_cancel"),
+    path("<slug:slug>/review/", views.product_review, name="review"),
     path("<slug:slug>/", views.product_detail, name="detail"),
 ]

site/shop/services.py

@@ -10,11 +10,11 @@ from decimal import Decimal
 
 from django.conf import settings
 from django.db import transaction
-from django.db.models import F, Sum
+from django.db.models import F, Q, Sum
 from django.utils import timezone
 
 from core.models import StoredFile
-from shop.models import Order, OrderItem, Product, ProductColor, ProductImage
+from shop.models import Order, OrderItem, Product, ProductColor, ProductImage, ProductReview
 
 logger = logging.getLogger(__name__)
 
@@ -254,6 +254,7 @@ def create_order_from_cart(
     customer_name: str = "",
     shipping_address: dict | None = None,
     notes: str = "",
+    user=None,
 ) -> Order:
     lines = cart_lines(session)
     if not lines:
@@ -267,6 +268,7 @@ def create_order_from_cart(
     with transaction.atomic():
         order = Order.objects.create(
             number=next_order_number(),
+            user=user if getattr(user, "is_authenticated", False) else None,
             email=email,
             customer_name=(customer_name or "").strip(),
             status=Order.Status.DRAFT,
@@ -295,6 +297,42 @@ def create_order_from_cart(
     return order
 
 
+def ensure_stripe_customer(user) -> str:
+    """Create or reuse a Stripe Customer. Card data never leaves Stripe."""
+    if not user or not getattr(user, "is_authenticated", False):
+        return ""
+    from accounts.services import get_customer_profile
+
+    profile = get_customer_profile(user)
+    if profile.stripe_customer_id:
+        return profile.stripe_customer_id
+    stripe = _stripe()
+    customer = stripe.Customer.create(
+        email=(user.email or user.username or "") or None,
+        name=(user.get_full_name() or "") or None,
+        metadata={"user_id": str(user.pk)},
+    )
+    customer_id = getattr(customer, "id", None) or customer.get("id") or ""
+    if not customer_id:
+        raise ShopError("Stripe did not return a customer id.")
+    profile.stripe_customer_id = customer_id
+    profile.save(update_fields=["stripe_customer_id", "updated_at"])
+    return customer_id
+
+
+def remember_stripe_customer(order: Order, customer_id: str) -> None:
+    customer_id = (customer_id or "").strip()
+    if not customer_id or not order.user_id:
+        return
+    from accounts.services import get_customer_profile
+
+    profile = get_customer_profile(order.user)
+    if profile.stripe_customer_id:
+        return
+    profile.stripe_customer_id = customer_id
+    profile.save(update_fields=["stripe_customer_id", "updated_at"])
+
+
 def create_checkout_session(order: Order, *, success_url: str, cancel_url: str) -> str:
     stripe = _stripe()
     line_items = [
@@ -312,14 +350,27 @@ def create_checkout_session(order: Order, *, success_url: str, cancel_url: str)
     ]
     if not line_items:
         raise ShopError("Order has no items.")
-    session = stripe.checkout.Session.create(
-        mode="payment",
-        customer_email=order.email or None,
-        line_items=line_items,
-        metadata={"shop_order_id": str(order.pk), "order_number": order.number},
-        success_url=success_url,
-        cancel_url=cancel_url,
-    )
+    params = {
+        "mode": "payment",
+        "line_items": line_items,
+        "metadata": {"shop_order_id": str(order.pk), "order_number": order.number},
+        "success_url": success_url,
+        "cancel_url": cancel_url,
+    }
+    customer_id = ""
+    if order.user_id:
+        try:
+            customer_id = ensure_stripe_customer(order.user)
+        except ShopError:
+            raise
+        except Exception:
+            logger.exception("stripe customer create failed for order %s", order.number)
+    if customer_id:
+        params["customer"] = customer_id
+        params["payment_intent_data"] = {"setup_future_usage": "on_session"}
+    else:
+        params["customer_email"] = order.email or None
+    session = stripe.checkout.Session.create(**params)
     order.stripe_checkout_session_id = session.id
     order.hosted_checkout_url = session.url or ""
     order.status = Order.Status.OPEN
@@ -353,7 +404,9 @@ def _notify_pos(order: Order) -> None:
     enqueue_online_sale(order)
 
 
-def mark_paid(order: Order, *, stripe_id: str = "") -> None:
+def mark_paid(
+    order: Order, *, stripe_id: str = "", stripe_customer_id: str = ""
+) -> None:
     if order.status == Order.Status.PAID:
         return
     with transaction.atomic():
@@ -365,6 +418,7 @@ def mark_paid(order: Order, *, stripe_id: str = "") -> None:
         locked.paid_at = timezone.now()
         locked.save(update_fields=["status", "paid_at", "updated_at"])
     order.refresh_from_db()
+    remember_stripe_customer(order, stripe_customer_id)
     try:
         send_order_email(order)
     except Exception:
@@ -614,3 +668,28 @@ def product_media_payload(product: Product, colors: list[ProductColor]) -> dict:
             "available": available_qty(product, color),
         }
     return {"shared": shared, "stl": product.stl_url, "colors": color_data}
+
+
+_REVIEWABLE_STATUSES = (Order.Status.PAID, Order.Status.FULFILLED)
+
+
+def qualifying_order_for_review(user, product: Product) -> Order | None:
+    if not user or not getattr(user, "is_authenticated", False):
+        return None
+    email = (user.email or user.username or "").strip()
+    qs = (
+        Order.objects.filter(
+            items__product=product,
+            status__in=_REVIEWABLE_STATUSES,
+        )
+        .filter(Q(user=user) | Q(email__iexact=email))
+        .distinct()
+        .order_by("-paid_at", "-created_at")
+    )
+    return qs.first()
+
+
+def user_has_reviewed(user, product: Product) -> bool:
+    if not user or not getattr(user, "is_authenticated", False):
+        return False
+    return ProductReview.objects.filter(user=user, product=product).exists()

site/shop/templates/shop/account/order_detail.html

@@ -0,0 +1,49 @@
+{% extends "accounts/account_base.html" %}
+{% block title %}Order {{ order.number }} · {{ SITE_NAME }}{% endblock %}
+{% block account_content %}
+          <h3>Order {{ order.number }}</h3>
+          <p>{{ order.get_status_display }} · ${{ order.amount }} {{ order.currency|upper }}</p>
+          {% if order.customer_name %}<p>{{ order.customer_name }}</p>{% endif %}
+          {% if order.shipping_address.line1 %}
+          <p>
+            {{ order.shipping_address.line1 }}{% if order.shipping_address.line2 %}, {{ order.shipping_address.line2 }}{% endif %}<br>
+            {{ order.shipping_address.city }} {{ order.shipping_address.state }} {{ order.shipping_address.zip }}
+          </p>
+          {% endif %}
+          <ul class="list-description">
+            {% for item in order.items.all %}
+            <li>
+              <span>{{ item.quantity }}× {{ item.name }}</span>
+              <span>${{ item.line_total }}</span>
+            </li>
+            {% endfor %}
+          </ul>
+          <h4>Shipments</h4>
+          {% for shipment in order.shipments.all %}
+          <div class="product-review-list">
+            <p>
+              {{ shipment.carrier }} {{ shipment.service }}
+              · {{ shipment.get_status_display }}
+              {% if shipment.tracking_status %} · {{ shipment.get_tracking_status_display }}{% endif %}
+            </p>
+            {% if shipment.tracking_number %}
+            <p>
+              Tracking {{ shipment.tracking_number }}
+              {% if shipment.tracking_url %}
+              · <a href="{{ shipment.tracking_url }}" target="_blank" rel="noopener">Track package</a>
+              {% endif %}
+            </p>
+            {% endif %}
+            {% if shipment.tracking_events %}
+            <ul>
+              {% for event in shipment.tracking_events %}
+              <li>{{ event.datetime }} — {{ event.message|default:event.status }}{% if event.location %} ({{ event.location }}){% endif %}</li>
+              {% endfor %}
+            </ul>
+            {% endif %}
+          </div>
+          {% empty %}
+          <p>Not shipped yet. Tracking appears here once a label is bought or a tracking number is added.</p>
+          {% endfor %}
+          <p><a href="{% url 'account:orders' %}">← All orders</a></p>
+{% endblock %}

site/shop/templates/shop/account/orders.html

@@ -0,0 +1,25 @@
+{% extends "accounts/account_base.html" %}
+{% block title %}Orders · {{ SITE_NAME }}{% endblock %}
+{% block account_content %}
+          <h3>Order history</h3>
+          {% if orders %}
+          <ul class="list-description">
+            {% for order in orders %}
+            <li>
+              <span>
+                <a href="{% url 'account:order_detail' order.pk %}">{{ order.number }}</a>
+                · {{ order.get_status_display }}
+                {% for shipment in order.shipments.all %}
+                {% if forloop.first and shipment.tracking_number %}
+                · {{ shipment.get_tracking_status_display|default:"Shipped" }}
+                {% endif %}
+                {% endfor %}
+              </span>
+              <span>${{ order.amount }}</span>
+            </li>
+            {% endfor %}
+          </ul>
+          {% else %}
+          <p>No orders yet. <a href="{% url 'shop:list' %}">Browse the shop</a>.</p>
+          {% endif %}
+{% endblock %}

site/shop/templates/shop/checkout.html

@@ -11,49 +11,54 @@
       <div class="row row-50 justify-content-center">
         <div class="col-md-10 col-lg-6">
           <h3 class="font-base text-gray-800 text-uppercase">Shipping</h3>
+          {% if user.is_authenticated %}
+          <p>Signed in as {{ user.email }}. Cards stay on Stripe; we never store card numbers. <a href="{% url 'account:profile' %}">Edit profile</a></p>
+          {% else %}
+          <p>Have an account? <a href="{% url 'account:login' %}?next={{ request.path }}">Sign in</a> to prefill shipping and save cards on Stripe. Or <a href="{% url 'account:register' %}">create one</a>.</p>
+          {% endif %}
           <form class="rd-form form-checkout" method="post">
             {% csrf_token %}
             <div class="row row-20 gutter-20" data-address-autocomplete data-suggest-url="{% url 'address_suggest' %}">
               <div class="col-12">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="checkout-name">Name</label>
-                  <input class="form-input" id="checkout-name" type="text" name="customer_name">
+                  <input class="form-input" id="checkout-name" type="text" name="customer_name" value="{{ checkout_initial.customer_name }}">
                 </div>
               </div>
               <div class="col-12">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="checkout-email">E-Mail</label>
-                  <input class="form-input" id="checkout-email" type="email" name="email" required>
+                  <input class="form-input" id="checkout-email" type="email" name="email" required value="{{ checkout_initial.email }}" {% if user.is_authenticated %}readonly{% endif %}>
                 </div>
               </div>
               <div class="col-12">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="checkout-address">Address</label>
-                  <input class="form-input" id="checkout-address" type="text" name="address_line1" data-ac="line1" autocomplete="off">
+                  <input class="form-input" id="checkout-address" type="text" name="address_line1" data-ac="line1" autocomplete="off" value="{{ checkout_initial.address.line1|default:'' }}">
                 </div>
               </div>
               <div class="col-12">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="checkout-address-2">Apt / suite</label>
-                  <input class="form-input" id="checkout-address-2" type="text" name="address_line2" data-ac="line2" autocomplete="address-line2">
+                  <input class="form-input" id="checkout-address-2" type="text" name="address_line2" data-ac="line2" autocomplete="address-line2" value="{{ checkout_initial.address.line2|default:'' }}">
                 </div>
               </div>
               <div class="col-sm-6">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="checkout-city">City</label>
-                  <input class="form-input" id="checkout-city" type="text" name="address_city" data-ac="city" autocomplete="address-level2">
+                  <input class="form-input" id="checkout-city" type="text" name="address_city" data-ac="city" autocomplete="address-level2" value="{{ checkout_initial.address.city|default:'' }}">
                 </div>
               </div>
               <div class="col-sm-6">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="checkout-state">State</label>
-                  <input class="form-input" id="checkout-state" type="text" name="address_state" data-ac="state" autocomplete="address-level1">
+                  <input class="form-input" id="checkout-state" type="text" name="address_state" data-ac="state" autocomplete="address-level1" value="{{ checkout_initial.address.state|default:'' }}">
                 </div>
               </div>
               <div class="col-sm-6">
                 <div class="form-wrap">
                   <label class="form-label-outside" for="checkout-zip">ZIP</label>
-                  <input class="form-input" id="checkout-zip" type="text" name="address_zip" data-ac="zip" autocomplete="postal-code">
+                  <input class="form-input" id="checkout-zip" type="text" name="address_zip" data-ac="zip" autocomplete="postal-code" value="{{ checkout_initial.address.zip|default:'' }}">
                 </div>
               </div>
               <div class="col-12">

site/shop/templates/shop/detail.html

@@ -94,6 +94,57 @@
           </div>
         </div>
       </div>
+      <div class="row row-40">
+        <div class="col-lg-10">
+          <h4>Reviews</h4>
+          {% if review_count %}
+          <p class="product-review-summary">{{ review_avg|floatformat:1 }} / 5 · {{ review_count }} review{{ review_count|pluralize }}</p>
+          {% else %}
+          <p>No reviews yet.</p>
+          {% endif %}
+          {% if can_review %}
+          <form class="rd-form product-review-form" method="post" action="{% url 'shop:review' product.slug %}">
+            {% csrf_token %}
+            <div class="form-wrap">
+              <label class="form-label-outside" for="review-rating">Rating</label>
+              <select class="form-input" id="review-rating" name="rating" required>
+                <option value="">Choose 1–5</option>
+                <option value="5">5 — Excellent</option>
+                <option value="4">4 — Good</option>
+                <option value="3">3 — Okay</option>
+                <option value="2">2 — Fair</option>
+                <option value="1">1 — Poor</option>
+              </select>
+            </div>
+            <div class="form-wrap">
+              <label class="form-label-outside" for="review-title">Title (optional)</label>
+              <input class="form-input" id="review-title" type="text" name="title" maxlength="120">
+            </div>
+            <div class="form-wrap">
+              <label class="form-label-outside" for="review-body">Review (optional)</label>
+              <textarea class="form-input" id="review-body" name="body" rows="4"></textarea>
+            </div>
+            <button class="button button-primary" type="submit">Submit review</button>
+          </form>
+          {% elif already_reviewed %}
+          <p>You already reviewed this product.</p>
+          {% elif user.is_authenticated %}
+          <p>Buy this product to leave a review.</p>
+          {% else %}
+          <p><a href="{% url 'account:login' %}?next={{ request.path }}">Sign in</a> after a purchase to leave a review.</p>
+          {% endif %}
+          <ul class="product-review-list">
+            {% for review in reviews %}
+            <li>
+              <strong>{{ review.rating }}/5</strong>
+              {% if review.title %} · {{ review.title }}{% endif %}
+              <span class="text-gray-600"> — {{ review.user.first_name|default:review.user.email }}</span>
+              {% if review.body %}<p>{{ review.body|linebreaks }}</p>{% endif %}
+            </li>
+            {% endfor %}
+          </ul>
+        </div>
+      </div>
     </div>
   </section>
 {% endblock %}

site/shop/templates/shop/portal/order_detail.html

@@ -17,5 +17,26 @@
     {% endfor %}
   </tbody>
 </table>
+{% if order.shipments.all %}
+<h3>Shipments</h3>
+<table class="table">
+  <thead><tr><th>Carrier</th><th>Tracking</th><th>Status</th></tr></thead>
+  <tbody>
+    {% for shipment in order.shipments.all %}
+    <tr>
+      <td>{{ shipment.carrier }} {{ shipment.service }}</td>
+      <td>
+        {% if shipment.tracking_url %}
+        <a href="{{ shipment.tracking_url }}" target="_blank" rel="noopener">{{ shipment.tracking_number }}</a>
+        {% else %}
+        {{ shipment.tracking_number|default:"—" }}
+        {% endif %}
+      </td>
+      <td>{{ shipment.get_tracking_status_display|default:shipment.get_status_display }}</td>
+    </tr>
+    {% endfor %}
+  </tbody>
+</table>
+{% endif %}
 <p><a href="{% url 'shop_portal:order_list' %}">← All orders</a></p>
 {% endblock %}

site/shop/templates/shop/success.html

@@ -7,7 +7,13 @@
       <h2>Thank <span class="text-italic font-weight-thin">you</span></h2>
       <p class="big">Order {{ order.number }} is {{ order.get_status_display|lower }}.</p>
       <p>A confirmation will go to {{ order.email }}.</p>
-      <a class="button button-lg button-primary" href="{% url 'shop:list' %}">Continue shopping</a>
+      {% if user.is_authenticated %}
+      <p><a class="button button-lg button-primary" href="{% url 'account:order_detail' order.pk %}">View order</a></p>
+      {% else %}
+      <p>Create an account to track shipping and review products you bought. Card details stay with Stripe.</p>
+      <p><a class="button button-lg button-primary" href="{% url 'account:register' %}?email={{ order.email|urlencode }}">Create account</a></p>
+      {% endif %}
+      <a class="button button-lg button-default-outline" href="{% url 'shop:list' %}">Continue shopping</a>
     </div>
   </section>
 {% endblock %}

site/shop/tests.py

@@ -24,6 +24,7 @@ from shop.services import (
     add_to_cart,
     adjust_stock,
     available_qty,
+    create_checkout_session,
     create_order_from_cart,
     looks_like_stl,
     mark_paid,
@@ -370,7 +371,7 @@ class ShopInventoryTests(TestCase):
 class ShopPortalTests(TestCase):
     def setUp(self):
         User = get_user_model()
-        self.user = User.objects.create_user("merchant", password="test-pass-123")
+        self.user = User.objects.create_user("merchant", password="test-pass-123", is_staff=True)
         self.client = Client()
         self.client.login(username="merchant", password="test-pass-123")
 
@@ -663,7 +664,7 @@ def _sold_order(product, *, qty=1, paid_at=None, status=None, number=None):
 class ShopSalesDashboardTests(TestCase):
     def setUp(self):
         User = get_user_model()
-        self.user = User.objects.create_user("merchant", password="test-pass-123")
+        self.user = User.objects.create_user("merchant", password="test-pass-123", is_staff=True)
         self.client = Client()
         self.client.login(username="merchant", password="test-pass-123")
         self.dragon = _product(name="Dragon", sku="DRAGON", price=Decimal("18.00"))
@@ -741,3 +742,98 @@ class ShopSalesDashboardTests(TestCase):
         sales = self.client.get(reverse("shop_portal:sales"))
         self.assertContains(sales, 'class="active"')
 
+
+class ShopAccountAndReviewTests(TestCase):
+    def setUp(self):
+        User = get_user_model()
+        self.user = User.objects.create_user(
+            username="buyer@example.com",
+            email="buyer@example.com",
+            password="s3cure-pass-123",
+        )
+        self.product = _product()
+        self.client = Client()
+        self.client.login(username="buyer@example.com", password="s3cure-pass-123")
+
+    def test_checkout_attaches_user_and_uses_stripe_customer(self):
+        session = self.client.session
+        add_to_cart(session, self.product, 1)
+        session.save()
+        captured = {}
+
+        class FakeCustomer:
+            id = "cus_abc"
+
+        class FakeCheckout:
+            id = "cs_abc"
+            url = "https://stripe.test/pay"
+
+        class FakeStripe:
+            class Customer:
+                @staticmethod
+                def create(**kwargs):
+                    captured["customer"] = kwargs
+                    return FakeCustomer()
+
+            class checkout:
+                class Session:
+                    @staticmethod
+                    def create(**kwargs):
+                        captured["session"] = kwargs
+                        return FakeCheckout()
+
+        with patch("shop.services._stripe", return_value=FakeStripe):
+            order = create_order_from_cart(
+                self.client.session,
+                email="buyer@example.com",
+                user=self.user,
+            )
+            url = create_checkout_session(
+                order,
+                success_url="https://example.test/ok",
+                cancel_url="https://example.test/no",
+            )
+        self.assertEqual(url, "https://stripe.test/pay")
+        self.assertEqual(order.user, self.user)
+        self.assertEqual(captured["session"]["customer"], "cus_abc")
+        self.assertNotIn("customer_email", captured["session"])
+        self.assertEqual(
+            captured["session"]["payment_intent_data"]["setup_future_usage"],
+            "on_session",
+        )
+        self.user.customer_profile.refresh_from_db()
+        self.assertEqual(self.user.customer_profile.stripe_customer_id, "cus_abc")
+
+    def test_review_requires_purchase(self):
+        blocked = self.client.post(
+            reverse("shop:review", kwargs={"slug": self.product.slug}),
+            {"rating": "5", "title": "Nope", "body": "Did not buy"},
+        )
+        self.assertEqual(blocked.status_code, 302)
+        self.assertEqual(self.product.reviews.count(), 0)
+
+        order = _sold_order(self.product)
+        order.user = self.user
+        order.email = self.user.email
+        order.save(update_fields=["user", "email"])
+        ok = self.client.post(
+            reverse("shop:review", kwargs={"slug": self.product.slug}),
+            {"rating": "5", "title": "Great", "body": "Loved it"},
+        )
+        self.assertEqual(ok.status_code, 302)
+        review = self.product.reviews.get()
+        self.assertEqual(review.rating, 5)
+        self.assertEqual(review.user, self.user)
+        detail = self.client.get(self.product.get_absolute_url())
+        self.assertContains(detail, "Great")
+        self.assertContains(detail, "You already reviewed")
+
+    def test_order_history_hides_other_users(self):
+        mine = _sold_order(self.product, number="ORD-MINE")
+        mine.user = self.user
+        mine.save(update_fields=["user"])
+        _sold_order(self.product, number="ORD-THEIRS")
+        page = self.client.get(reverse("account:orders"))
+        self.assertContains(page, "ORD-MINE")
+        self.assertNotContains(page, "ORD-THEIRS")
+

site/shop/views.py

@@ -5,7 +5,7 @@ from django.conf import settings
 from django.contrib import messages
 from django.contrib.auth.decorators import login_required
 from django.db import transaction
-from django.db.models import Prefetch
+from django.db.models import Avg, Count, Prefetch
 from django.http import HttpResponse, HttpResponseBadRequest
 from django.shortcuts import get_object_or_404, redirect, render
 from django.urls import reverse
@@ -14,7 +14,7 @@ from django.views.decorators.csrf import csrf_exempt
 from django.views.decorators.http import require_http_methods, require_POST
 
 from contacts.models import Contact
-from shop.models import Order, Product, ProductColor, ProductImage
+from shop.models import Order, Product, ProductColor, ProductImage, ProductReview
 from shop.services import (
     ShopError,
     add_to_cart,
@@ -27,12 +27,14 @@ from shop.services import (
     create_order_from_cart,
     mark_paid,
     product_media_payload,
+    qualifying_order_for_review,
     refresh_listing_image,
     remove_product_images,
     save_cart,
     set_cart_qty,
     store_product_stl,
     sync_product_colors,
+    user_has_reviewed,
 )
 from shop.stats import sales_dashboard
 
@@ -85,6 +87,16 @@ def product_detail(request, slug):
     )
     colors = list(product.colors.all())
     selected = colors[0] if colors else None
+    reviews = list(product.reviews.select_related("user").all()[:50])
+    stats = product.reviews.aggregate(avg=Avg("rating"), n=Count("id"))
+    can_review = False
+    already_reviewed = False
+    if request.user.is_authenticated:
+        already_reviewed = user_has_reviewed(request.user, product)
+        can_review = (
+            not already_reviewed
+            and qualifying_order_for_review(request.user, product) is not None
+        )
     return render(
         request,
         "shop/detail.html",
@@ -96,10 +108,47 @@ def product_detail(request, slug):
             "gallery_items": product.gallery_items(selected),
             "gallery_photos": product.photos_for(selected),
             "gallery_data": product_media_payload(product, colors),
+            "reviews": reviews,
+            "review_avg": stats["avg"],
+            "review_count": stats["n"] or 0,
+            "can_review": can_review,
+            "already_reviewed": already_reviewed,
         },
     )
 
 
+@login_required(login_url="account:login")
+@require_POST
+def product_review(request, slug):
+    product = get_object_or_404(Product, slug=slug, is_published=True)
+    if user_has_reviewed(request.user, product):
+        messages.info(request, "You already reviewed this product.")
+        return redirect("shop:detail", slug=product.slug)
+    order = qualifying_order_for_review(request.user, product)
+    if order is None:
+        messages.error(request, "Only customers who purchased this product can review it.")
+        return redirect("shop:detail", slug=product.slug)
+    try:
+        rating = int(request.POST.get("rating") or "0")
+    except ValueError:
+        rating = 0
+    if rating < 1 or rating > 5:
+        messages.error(request, "Choose a rating from 1 to 5.")
+        return redirect("shop:detail", slug=product.slug)
+    title = (request.POST.get("title") or "").strip()[:120]
+    body = (request.POST.get("body") or "").strip()
+    ProductReview.objects.create(
+        product=product,
+        user=request.user,
+        order=order,
+        rating=rating,
+        title=title,
+        body=body,
+    )
+    messages.success(request, "Thanks for the review.")
+    return redirect("shop:detail", slug=product.slug)
+
+
 def cart_view(request):
     lines = cart_lines(request.session)
     return render(
@@ -169,12 +218,18 @@ def checkout(request):
             state=request.POST.get("address_state") or "",
             zip_code=request.POST.get("address_zip") or "",
         )
+        buyer = request.user if request.user.is_authenticated else None
+        if buyer:
+            email = (buyer.email or buyer.username or email).strip()
+            if not name:
+                name = buyer.get_full_name()
         try:
             order = create_order_from_cart(
                 request.session,
                 email=email,
                 customer_name=name,
                 shipping_address=address,
+                user=buyer,
             )
             base = _site_base(request)
             success = base + reverse("shop:checkout_success", kwargs={"pk": order.pk})
@@ -192,10 +247,28 @@ def checkout(request):
         else:
             save_cart(request.session, {})
             return redirect(url)
+    checkout_initial = {
+        "email": "",
+        "customer_name": "",
+        "address": {},
+    }
+    if request.user.is_authenticated:
+        from accounts.services import get_customer_profile
+
+        profile = get_customer_profile(request.user)
+        checkout_initial = {
+            "email": request.user.email or request.user.username,
+            "customer_name": request.user.get_full_name(),
+            "address": profile.shipping_address or {},
+        }
     return render(
         request,
         "shop/checkout.html",
-        {"lines": lines, "total": cart_total(lines)},
+        {
+            "lines": lines,
+            "total": cart_total(lines),
+            "checkout_initial": checkout_initial,
+        },
     )
 
 
@@ -361,10 +434,59 @@ def portal_order_list(request):
 
 @login_required
 def portal_order_detail(request, pk):
-    order = get_object_or_404(Order.objects.prefetch_related("items"), pk=pk)
+    order = get_object_or_404(
+        Order.objects.prefetch_related("items", "shipments"), pk=pk
+    )
     return render(request, "shop/portal/order_detail.html", {"order": order})
 
 
+@login_required(login_url="account:login")
+def account_order_list(request):
+    from accounts.services import claim_orders_for_user
+
+    claim_orders_for_user(request.user)
+    orders = (
+        Order.objects.filter(user=request.user)
+        .prefetch_related("items", "shipments")
+        .exclude(status=Order.Status.DRAFT)
+    )
+    return render(request, "shop/account/orders.html", {"orders": orders})
+
+
+@login_required(login_url="account:login")
+def account_order_detail(request, pk):
+    order = get_object_or_404(
+        Order.objects.prefetch_related("items", "shipments"),
+        pk=pk,
+        user=request.user,
+    )
+    from django.apps import apps as django_apps
+
+    if django_apps.is_installed("shipping"):
+        from datetime import timedelta
+
+        from django.utils import timezone
+        from shipping.models import Shipment
+        from shipping.services import refresh_tracking
+
+        stale_after = timezone.now() - timedelta(minutes=15)
+        for shipment in order.shipments.all():
+            if (
+                shipment.status == Shipment.Status.LABELED
+                and shipment.tracking_number
+                and shipment.tracking_status != Shipment.TrackingStatus.DELIVERED
+                and (
+                    shipment.last_tracked_at is None
+                    or shipment.last_tracked_at < stale_after
+                )
+            ):
+                try:
+                    refresh_tracking(shipment)
+                except Exception:
+                    logger.exception("order tracking refresh failed for %s", order.number)
+    return render(request, "shop/account/order_detail.html", {"order": order})
+
+
 @csrf_exempt
 @require_http_methods(["POST"])
 def stripe_webhook(request):
@@ -394,6 +516,10 @@ def stripe_webhook(request):
         session_id = obj.get("id") or ""
         order = Order.objects.filter(stripe_checkout_session_id=session_id).first()
     if order and order.status != Order.Status.PAID:
-        mark_paid(order, stripe_id=obj.get("id") or "")
+        mark_paid(
+            order,
+            stripe_id=obj.get("id") or "",
+            stripe_customer_id=obj.get("customer") or "",
+        )
         logger.info("shop order %s marked paid", order.number)
     return HttpResponse("ok")

site/social/tests.py

@@ -49,7 +49,7 @@ class SocialComposerTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="composer", password="test-pass-123"
+            username="composer", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="composer", password="test-pass-123")
@@ -136,7 +136,7 @@ class SocialAccountRenameTests(TestCase):
     def setUp(self):
         User = get_user_model()
         self.user = User.objects.create_user(
-            username="renamer", password="test-pass-123"
+            username="renamer", password="test-pass-123", is_staff=True
         )
         self.client = Client()
         self.client.login(username="renamer", password="test-pass-123")