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chat_web_app/llm-fe/ANALYTICS.md
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Message actions + citation Sources (#97, #98) (#101)
## Summary
- Closes [#97](#97) — message action row: copy (raw markdown + code-block copy), thumbs up/down with optimistic updates + down-reason popover, and export menu (PDF / DOCX / CSV / XLSX / TXT) for a single message plus conversation-level export in the chat toolbar.
- Closes [#98](#98) — versioned WS `citations` frame parsing, Sources list under assistant bubbles, clickable `[n]` markers, and history hydrate from `Prompt.citations`.
- Backend companion for ratings: [chat_backend#67](ai_ml_operations/chat_backend#67). Thumbs UI posts to `prompt_feedback` once that lands; votes rehydrate from `conversation_details.feedback`.
- Export libs (`pdfmake`, `docx`, `papaparse`, `xlsx`) are dynamically imported so they stay out of the main path until used.

## Test plan
- [ ] Stream a grounded answer → Sources appear after stream; inline `[n]` highlights the matching source; reload keeps Sources.
- [ ] Non-grounded turn → no Sources header.
- [ ] Copy message + code block; confirm checkmark ~2s; failure path shows toast.
- [ ] Thumbs up/down optimistic UI; clear by re-click; down opens reason popover without blocking the vote (needs chat_backend#67).
- [ ] Export one message and whole conversation in all five formats; check searchable PDF text and DOCX structure.
- [ ] Action row: hover reveal on desktop, always visible on last/touch; hidden while streaming.
- [ ] `npm test -- --testPathPattern='wsFrames|clipboard|exportChat|promptFeedback|ConversationDetailCard'`Reviewed-on: #101
2026-08-04 03:32:17 -07:00

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Markdown

# Tianji product events (Hesychia)
Helpers: `llm-fe/src/llm-fe/utils/analytics.ts`
Consent gate: custom events + identify only when `hesychia_analytics_consent*` is `granted` (see #37).
Page views: always via `Tracker` / `tracker.js` on prod + beta.
## Event catalog
| Event name | Constant | Call site(s) | Payload (non-PII) |
|------------|----------|--------------|-------------------|
| Login Success | `LOGIN_SUCCESS` | SignIn, AuthCallback | `{ method: 'password' \| 'sso' }` |
| Login Failed | `LOGIN_FAILED` | SignIn, AuthCallback | `{ method }` |
| Sign Up Started | `SIGNUP_STARTED` | SignUp | — |
| Sign Up Success | `SIGNUP_SUCCESS` | SignUp, AuthCallback (`created`) | `{ method? }` |
| Sign Up Failed | `SIGNUP_FAILED` | SignUp, AuthCallback | `{ method? }` |
| Logout | `LOGOUT` | AnalyticsSession (auth → logged out) | — |
| Checkout Started | `CHECKOUT_STARTED` | SignUp, AuthCallback | `{ source }` |
| Payment Success | `PAYMENT_SUCCESS` | BillingSuccess | `{ hasSessionId }` |
| Payment Canceled | `PAYMENT_CANCELED` | BillingCancel | — |
| Conversation Created | `CONVERSATION_CREATED` | MessageContext | `{ conversationId }` |
| Message Sent | `MESSAGE_SENT` | AsyncDashboard2 | `{ hasConversation, hasAttachment }` |
| ToS Acknowledged | `TOS_ACKNOWLEDGED` | TermsOfService | — |
| Billing Portal Opened | `BILLING_PORTAL_OPENED` | BillingSection (Account) | `{ intent? }` |
| Subscription Upgrade Started | `SUBSCRIPTION_UPGRADE_STARTED` | BillingSection, UsageSummaryCard | `{ source, plan_slug? }` |
| Plan Change Started | `PLAN_CHANGE_STARTED` | BillingSection | `{ source, plan_slug? }` |
| Subscription Cancel Started | `SUBSCRIPTION_CANCEL_STARTED` | BillingSection | `{ source: 'portal' }` |
| Account Delete Started | `ACCOUNT_DELETE_STARTED` | DeleteAccountSection | — |
| Account Delete Success | `ACCOUNT_DELETE_SUCCESS` | DeleteAccountSection | — |
| Account Delete Failed | `ACCOUNT_DELETE_FAILED` | DeleteAccountSection | — |
| Message Copied | `MESSAGE_COPIED` | MessageActions | `{ role }` |
| Message Rated | `MESSAGE_RATED` | MessageActions | `{ rating: 'up' \| 'down' \| 'cleared' }` |
| Message Rating Reason | `MESSAGE_RATING_REASON` | MessageActions | `{ reason, hasComment }` |
| Message Exported | `MESSAGE_EXPORTED` | MessageActions, AsyncDashboard2 | `{ format, scope }` |
## Identify
`identifyAccount(account)` sends `{ userId: email, companyId?, isCompanyManager? }`.
No message text, document contents, or names.
## Environments
Only prod/beta (`REACT_APP_DEPLOY_ENV` or production build with Tianji website id). Local dev skips unless env set.